Senior Account Executive, Enterprise

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India). • Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities. • Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure. • Build and maintain strong relationships with key stakeholders at existing customer accounts. • Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients. • Ensure high levels of customer satisfaction and retention by providing exceptional account management and support. • Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech). • Conduct in-depth needs analysis to understand customer challenges and requirements. • Develop and present compelling value propositions that showcase the benefits of Genesys CcaaS solutions. • Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators. • Collaborate with internal teams to ensure customer success. • Provide accurate and timely sales forecasts and reports to management.

🎯 Requirements

• Bachelor's degree in a relevant field (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing. • 10+ years of experience in sales, with a proven track record of success in selling complex software solutions. • Experience selling AI driven CcaaS, contact center solutions, is highly preferred. • Experience in the Western India market and a strong understanding of the local business landscape. • Excellent communication, presentation, and interpersonal skills. • Strong negotiation and closing skills. • Ability to build and maintain strong relationships with customers and internal stakeholders. • Proven ability to manage the full sales cycle, from lead generation to deal closure. • Strong business acumen and understanding of customer business needs. • Self-motivated, results-oriented, and able to work independently. • Proficiency in CRM systems (e.g., Salesforce).

🏖️ Benefits

• Competitive salary and commission structure. • Comprehensive benefits package. • Opportunity to work for a global leader in the customer experience industry. • Challenging and rewarding work environment. • Career growth and development opportunities. • A collaborative and supportive team culture.