Senior Endpoint Engineer - Jamf

🕒 June 3

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Engineer, configure, and optimize endpoint environments across Windows, macOS, Ubuntu, iOS, and Android • Manage enterprise MDM platforms including JAMF Pro, Microsoft Intune, Autopilot, Entra ID, and Active Directory • Lead OS and third-party application patching strategies • Improve ITIL-aligned processes using AI and agentic automation • Serve as a subject matter expert during audits, incident response, and vulnerability remediation • Architect, deploy, and administer JAMF Pro across 3,000+ macOS endpoints • Build automated workflows for provisioning, application deployment, patch management, and compliance reporting • Develop and maintain Bash, Python, AppleScript, and PowerShell scripts • Manage JAMF configuration profiles, policies, smart groups, and dashboards • Enforce FileVault encryption, CIS hardening, and Zero Trust controls with Security • Maintain Apple Business Manager, VPP licensing, APNs certificates, and MDM enrollment pipelines • Design AI-assisted endpoint automation pipelines and autonomous agents for compliance, self-healing, and incident triage • Integrate LLM APIs for policy authoring, log analysis, and alert summarization • Develop event-driven remediation workflows using JAMF webhooks, Power Automate, and Python/API pipelines • Evaluate AIOps platforms and define an AI automation roadmap with governance, testing, and rollback standards • Integrate endpoint tooling with SIEM and SOAR platforms • Design and enforce Conditional Access, identity, and data loss prevention controls • Ensure endpoint posture meets GDPR, HIPAA, and PCI-DSS requirements • Participate in Zero Trust reviews, risk assessments, and compliance audits • Implement and validate BitLocker and FileVault encryption • Mentor junior engineers and serve as escalation point for complex endpoint and macOS issues • Partner with Security, Networking, and Identity teams, including integrations with Okta and AWS VDI • Produce technical documentation, architecture decision records, and end-user guides • Maintain 95%+ endpoint compliance, reduce provisioning time and manual tasks, and improve security posture and user satisfaction

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience • 5+ years of IT experience with at least 3 years in endpoint engineering or EUC roles • Demonstrated expertise managing large-scale endpoint environments (10,000+ devices) • JAMF 400 Certification (JAMF Certified Expert) or equivalent expert-level hands-on experience • Proficiency in Bash, Python, AppleScript, and PowerShell scripting • Deep knowledge of ABM/DEP, VPP, MDM protocol, and APNs • Strong understanding of endpoint compliance, BitLocker, FileVault, and Zero Trust frameworks • Experience with vulnerability remediation, patch lifecycle management, and endpoint security tooling • Excellent written and verbal communication and cross-team collaboration skills • Available to work until 1:00 PM EST • Experience working in regulated industries such as finance, healthcare, or government (preferred) • Hands-on experience with AWS VDI image creation and deployment pipelines (preferred) • Familiarity with Zero Trust, Conditional Access, and Okta (preferred) • Practical experience building AI agents or LLM-integrated workflows, including LangChain, AutoGen, Claude, or OpenAI API (preferred) • Understanding of prompt engineering, RAG, or fine-tuning for IT operations use cases (preferred)

🏖️ Benefits

• Flexible ways of working • Mentorship • Learning programs • Leadership development • Education support • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families