VP, Renewal Management

Job not on LinkedIn

6 hours ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

+1 more states

🏄 California – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $179.3k - $333.1k / year

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

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Genesys

WebsiteLinkedInAll Job Openings

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

📋 Description

• Define and execute the regional renewal strategy aligned with global vision, Experience as a Service principles, commercial initiatives, and regional market dynamics. • Partner with Customer Success Management to forecast renewal rates accurately by month, quarter, and year. • Own and exceed net revenue retention, gross renewal, and expansion revenue goals across all customer segments. • Champion a customer-first renewal approach that ensures seamless experiences and measurable business value. • Lead initiatives that leverage AI and automation to increase efficiency, predictability, and scalability in renewal operations. • Build and maintain a high-performance, inclusive culture rooted in accountability, learning, and operational excellence. • Collaborate with Sales, Customer Success, Finance, Deal Support, Legal, Product, and Operations leaders to integrate renewals into the broader customer lifecycle strategy. • Contribute to global renewal transformation initiatives and best-practice sharing across global peers and operations.

🎯 Requirements

• Bachelor’s degree in business, finance, a related field or equivalent experience. • 12+ years of experience leading enterprise-level recurring revenue operations • Proven track record of achieving and exceeding renewal and retention targets • Skilled in renewal forecasting, data analysis, and risk management • Passionate about customer success, long-term value creation, with a strong understanding of the Customer Experience (CX) industry and technologies • Exceptional communication, relationship-building, and executive presentation skills • Flexible across global time zones with strong cross-cultural collaboration skills • Strategic thinker with a hands-on approach to process execution, and problem-solving in a high-performance culture. • Inspirational partner who unites teams and executives around strategic goals, fostering trust, respect, and cross-functional unity. • Proficient in PowerPoint, Excel, Word, Salesforce, Tableau, and collaboration platforms

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments