Customer Success Manager, Logistics

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🔥 2 hours ago

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GenLogs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🚗 Transport

☁️ SaaS

🤝 B2B

Transport • SaaS • B2B

GenLogs is a Truck Intelligence SaaS platform that aggregates roadside sensors, satellite imagery, license-plate and vehicle-marking recognition, and millions of additional data points to deliver ground-truth, real-time visibility on motor carriers and commercial vehicles across the U. S. The platform is aimed at brokers, shippers, insurers, and law enforcement, and is used for carrier sourcing and vetting, compliance and fraud detection, underwriting and claims investigation, and locating and recovering stolen assets without relying solely on FMCSA or self-reported data.

📋 Description

• Manage customer book of around $3 million ARR within the logistics service provider (LSP) vertical • Onboard new customers and guide them through product setup, training, and initial usage to ensure successful implementation. • Develop and execute customer success playbooks and resources to drive customer adoption. • Conduct regular stakeholder check-ins and business reviews with customers to assess progress, gather feedback, and discuss future goals. • Develop an upsell and renewal strategy based on usage data, stakeholder feedback, and customer goals. • Ensure a high level of revenue retention and expansion. • Partner closely with Sales for largest upsell opportunities. • Quarterly travel for industry conferences, QBRs, and onsite customer meetings • Collaborate with Support and Engineering teams on user issues • Serve as the liaison between customers and internal teams, such as Product, Engineering, and Data teams

🎯 Requirements

• Roll-up-your-sleeves attitude—you thrive in ambiguity and can execute as well as strategize. • 5+ years experience in account management or customer success • Experience in managing customer success programs, customer retention, and upselling strategies. • Excellent written communication and documentation skills • Strong track record of building customized reports and presentations to unlock customer insight • Strong problem-solving abilities • B2B SaaS experience preferred • Transportation or logistics experience required

🏖️ Benefits

• Healthcare • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents • Employer contribution towards premiums of optional higher-end plans • Unlimited PTO • Sick leave • Company holidays (GenLogs observes all federal US Government holidays) • Flexible leave for caregiving and medical needs • Paid parental leave • Budget availability for approved professional development courses, certifications, and training • 100% travel reimbursement for all approved company travel and spending • 401(k) plan