Continuous Improvement Manager

🕒 May 16

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Gerber Collision & Glass

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1940

🚗 Transport

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Gerber Collision & Glass is a leading auto collision repair and auto glass service provider in North America, offering services such as auto body repair, windshield replacement, and paintless dent repair. With over 80 years of experience, the company is well-known for quality workmanship backed by a National Lifetime Guarantee and outstanding customer service. Gerber Collision & Glass serves numerous locations across the United States, providing mobile auto glass and collision repair appointments and estimates online. The company is also a Tesla Authorized Body Shop and engages in corporate sustainability efforts.

📋 Description

• Drive increased performance across the network through the execution of proven behaviors and activities. • Have an intrinsic understanding of the Gerber Operating Model as a foundation for driving a Continuous Improvement Process. • Track and monitor performance and adherence to the operating model through use of various reporting mechanisms. • Address identified operational issues at action plan or non-performing stores. • Conduct training, consulting, and coaching. • Work with market manager and general manager. • Rollout new strategic initiatives as directed by DDO. • Conduct WOW Ready Assessments during shop visits. • Provide project consulting and coaching, utilizing continuous improvement tools to ensure project success in partnership with Director, Continuous Improvement, Market and Store leadership. • Leverage lean-thinking and continuous improvement tools to achieve process improvements, cost savings, and productivity goals. • Develop and provide CI training to help build team capability while ensuring consistency in training content and approach across the enterprise. • Provide ad-hoc subject matter expertise to help drive process improvement, support problem solving, innovation, etc. • Partner with functional leaders to identify their CI goals by evaluating existing functional objectives and long-range plans, processes and outputs, and team project portfolios. • Support project prioritization and team capacity planning in partnership with functional leadership. • Help analyze cost savings opportunities and work with finance and business partners to quantify outcomes. • Conduct accurate, objective, and consistent shop audits on the Boyd/Gerber Operating Model in terms of both process and metrics. • Follow-up to ensure that barriers are thoroughly and consistently being identified, addressed, and action plans created through performance reports and meetings. • Prioritize areas of focus to ensure that areas of highest needs are addressed in a timely manner without neglecting overall focus.

🎯 Requirements

• Bachelor's degree required in Engineering, Business, Supply Chain or related field. • MBA preferred • Preferred 8+ years of applying Lean Six Sigma techniques, preferably within the automotive or manufacturing industries • Lean Six Sigma Certification preferred • Project management experience • Interpersonal skills necessary to interact effectively with a variety of individuals, including internal and external customers. • Experience influencing others, including senior leaders. • Skilled at developing and delivering training content and leading large workshops. • Excellent verbal and written communication. • Excellent organizational skills and ability to multi-task and shift priorities. • Ability to interpret and analyze data and make recommendations based on findings. • Detail oriented with strong technical, analytical and problem-solving skills. • Ability to travel significantly, in the market multiple days per week.

🏖️ Benefits

• Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available