Frame Purchasing Specialist – Procurement Associate

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Agent

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1 - 10 employees

Great talent is global 🌏 - We help you hire top-tier, specialty, and senior talent globally.

📋 Description

• Review incoming customer orders in Shopify and verify frame and prescription order details. • Place frame orders through vendor portals accurately and promptly. • Enter customer information and order details into vendor systems as required. • Ensure all orders comply with vendor-specific purchasing requirements and procedures. • Learn and eventually manage prescription lens ordering processes and vendor requirements. • Coordinate frame and lens procurement to ensure orders progress efficiently through production. • Communicate directly with frame and lens vendors regarding product availability, lead times, and order status. • Monitor vendor inventory and identify potential fulfillment issues before they impact customer orders. • Follow up on back orders and delayed shipments to ensure timely fulfillment. • Build strong working relationships with vendors to improve communication and resolution times. • Manage situations where ordered frames or lenses are unavailable, discontinued, or back ordered. • Research alternative solutions and coordinate internally on replacement options when necessary. • Understand and manage vendor purchasing rules, including minimum order quantities and bulk purchasing requirements. • Maintain accurate records of vendor information, order history, and purchasing activity. • Coordinate with the RX customer service team regarding order updates and fulfillment timelines. • Cross-train in RX customer service processes to provide operational flexibility and support during periods of high demand. • Assist with additional operations and fulfillment tasks as needed.

🎯 Requirements

• 2+ years of experience in the optical, eyewear, ophthalmology, optometry, or healthcare industry. • Experience with frame ordering, optical order processing, procurement, or vendor coordination. • Experience using Shopify or similar e-commerce platforms. • Experience with optical laboratory ordering systems or vendor portals. • Previous experience ordering ophthalmic lenses or managing RX lens workflows. • Experience working with inventory management systems. • Strong attention to detail and organizational skills. • Excellent written and verbal English communication skills. • Ability to manage multiple orders, vendors, and priorities simultaneously. • Comfortable communicating with vendors via phone, email, and vendor portals. • Strong problem-solving skills and ability to navigate exceptions independently. • Ability to learn new systems and processes quickly.