L1 Support Engineer, Colombia

Job not on LinkedIn

🔥 1 hour ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Get Bridge

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Get Bridge is a comprehensive learning management system (LMS) and skills platform designed to enhance employee development, manager enablement, and corporate training. Get Bridge facilitates new hire onboarding, compliance training, skill building, performance reviews, and more. With advanced course authoring, integrated analytics, and mobile app capabilities, Get Bridge allows users to create, share, and track engaging training programs across various devices. Seamlessly integrating with other tools, it supports both employee and customer training. The platform is used across multiple industries, including healthcare, higher education, financial services, and professional sports, offering resources like self-guided tours and a blog for enhanced learning experiences.

📋 Description

• Provide technical assistance to end users, learning management system administrators, and corporate clients • Offer troubleshooting and guidance via phone, web-based tools, email, and live chat • Advise clients on product usage • Resolve technical issues and escalate complex problems to Tier 2 Support • Serve as a liaison between customers and Tier 2 Support during escalations • Validate and clarify reported issues • Answer how-to questions • Fix end-user issues resolvable through the Bridge user interface • Replicate, troubleshoot, and describe simple bugs • Maintain thorough, clear, and complete ticket records • Provide timely updates to users • Create Support process documentation when assigned • Perform other duties as assigned by the supervisor

🎯 Requirements

• High School diploma • Ability to think quickly, communicate positively, work proactively, and embrace change • Strong technical, troubleshooting, and analytical skills • Ability to function in a self-directed environment • Ability to work in a fast-paced, agile environment requiring critical thinking and problem-solving skills • Ability to handle clients professionally during all interactions • Strong written and verbal communication skills • Must be able to sit for extended periods of time • Must be able to work remotely and manage tasks and priorities • Must be able to work independently • Must be able to collaborate in a remote environment • Must be able to work 8am–4pm COT (Colombia Time)

🏖️ Benefits

• Remote work arrangement • Full-time employment • Equal opportunity employer committed to diversity and inclusion

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