Partnerships and Growth Representative

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Getlabs

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $20M Series A on 2022-02

Healthcare • Healthcare Insurance • Pharmaceuticals

Getlabs is a leading platform for at-home diagnostics, providing a convenient solution for patients to have their medical labs, vitals, and advanced diagnostics collected at home. By dispatching mobile phlebotomists, Getlabs partners with healthcare organizations to improve patient adherence and close gaps in care with nationwide availability. Patients can book appointments for home visits where Getlabs specialists will collect samples and deliver them to major labs like Labcorp and Quest for testing. This service offers a comfortable and efficient alternative to traditional lab visits, enhancing the patient experience while integrating seamlessly into existing healthcare workflows.

📋 Description

• Customer engagement & support • Deliver a white glove customer experience • Build trusted relationships with operational, clinical, and executive stakeholders • Participate in partner escalations. • Develop a deep understanding of each partner's business objectives • Drive utilization, adoption, and long-term engagement across assigned partner accounts. • Conduct portal demonstrations, training, and onboarding sessions • Introduce new product features and service capabilities • Identify opportunities for account expansion • Serve as the project manager for partner initiatives. • Monitor partner performance against SLAs, KPIs, and operational metrics.

🎯 Requirements

• Experience in customer engagement & support • Highly organized, responsive, and proactive • Capable of managing multiple priorities • Strong focus on partner satisfaction and execution.

🏖️ Benefits

• Getlabs is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.

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