Concierge Specialist – Patient Support Coordinator

🔥 15 hours ago

🇵🇭 Philippines – Remote

💵 $7 - $8 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Patient Coordinator

👻 Ghost score 0%

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Shapely

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

Consulting • Food & Beverage • Healthcare

Shapely is a telehealth company focused on providing affordable weight loss solutions guided by medical experts. They offer personalized weight loss programs that include access to expert consultations, prescription medications, and ongoing support through their app. Shapely's approach emphasizes a whole-person view of weight loss, aiming to improve overall health and well-being.

📋 Description

• Answer phone calls and respond to existing patient inquiries through email, chat, and social media • Serve as a knowledgeable point of contact for questions about care, medications, and accounts • Manage patient support tickets end-to-end according to standard operating procedures • Coordinate with Prior Authorization, Admin, and clinical teams to resolve cross-functional patient issues • Proactively check in with patients at key points in their journey to support retention and satisfaction • Identify at-risk or dissatisfied patients and escalate appropriately • Champion a friendly, empathetic patient experience • Gather and relay patient feedback to improve programs and processes • Contribute to documentation and training materials for patient support quality

🎯 Requirements

• Previous experience in a patient-facing or customer support role, preferably in a healthcare or telehealth environment • Preference for registered nurses or healthcare professionals with a strong understanding of patient care • Exceptionally warm, empathetic communication style with strong active listening skills • Comfortable managing a high volume of inbound inquiries across multiple channels • Technologically proficient; training provided on Zoom Phone, CRM platform, and EHR • Friendly and approachable with exceptional customer service skills • Quick learner, able to grasp the nuances of the business • Knowledge of HIPAA, PHI, and patient privacy; training provided • Exceptional command of English, written and verbal • Exceptional communication skills and ability to empathetically engage with patients • Strong organizational and problem-solving abilities • Great team player • Passion for health and wellness and commitment to Shapely's mission • Ability to work on Los Angeles time zone • Full-time availability, 40 hours per week, including rotating weekend coverage

🏖️ Benefits

• Fully remote • Career growth • Supportive team culture