Senior CS Platform Administrator

🔥 16 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Own the day-to-day administration, configuration, and maintenance of Gainsight, ServiceNow, Salesforce, Tableau, Smartsheet, Fusion, and related CS platforms • Design, build, and maintain automated workflows, rules engines, and integration pipelines • Manage user provisioning, role-based access controls, permissions, and security configurations • Develop and maintain dashboards, reports, and data visualizations • Troubleshoot system errors, data discrepancies, and integration failures • Implement and manage integrations between CS platforms and adjacent systems • Translate business requirements into scalable platform configurations, custom objects, and workflow solutions • Execute data hygiene initiatives including deduplication, field standardization, migration support, and audits • Develop user guides, conduct training sessions, and provide ongoing technical support • Collaborate with IT, Digital Business Operations, and third-party vendors on upgrades, patches, and feature deployments

🎯 Requirements

• Bachelor's degree from an accredited university or equivalent work experience • 3-5 years of experience administering, configuring, or supporting enterprise business application platforms (e.g., CRM, ITSM, Customer Success, or ERP systems) • Hands-on experience with platform configuration, workflow automation, and data management tasks • Experience building reports and dashboards using BI tools such as Tableau or Power BI, or native platform reporting and analytics capabilities • Salesforce Administrator certification or Gainsight Administrator certification • Deep familiarity with platform architecture, data models, and integration patterns within CRM, Customer Success, or ITSM systems • Experience designing automated workflows and rule-based processes using platform-native tools, APIs, or middleware • Strong data management skills including modeling, cleansing, migration, and governance across multi-platform environments • Knowledge of REST APIs, SQL, or scripting languages for data manipulation and system integration • Disciplined change management practices including documentation, testing, and staged rollouts • Experience in a SaaS or subscription-based business environment • Familiarity with Lean methodology and continuous improvement frameworks • Experience supporting Customer Success, Professional Services, or post-implementation operations teams

🏖️ Benefits

• Relocation Assistance Provided: Yes