Service Support Engineer, EN/FR

November 25

Apply Now

Receive Emails with Similar Jobs

GE Vernova

WebsiteLinkedInAll Job Openings

Energy • Aerospace • Artificial Intelligence

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

📋 Description

• Oversee data quality management, including archiving, for engineering activities such as troubleshooting, back-office operations, and site data collection. • Support the Tender (ITO) team during proposal preparation, serving as the technical reference and ensuring proper validation of the technical scope. • Assist Project Managers in tracking reported issues (Customer Portal – Services Responsiveness), ensuring consistent responses to customer queries and verifying cross-impact of comments. • Manage and support the Root Cause Analysis (RCA) process, including documentation and approval responsibilities. • Act as the technical point of contact for customer communications during critical incidents. • Support Project Managers/Commissioning Engineers with regular customer follow-up calls to resolve cases initiated by technical proposals or site interventions. • Monitor process compliance and proactively drive continuous improvement initiatives. • Contribute to the setup of new projects by drafting technical procedures, process documentation, and flowcharts. • Prepare progress reports, test results, and non-conformance reports. • Annotate and update 'as built' drawings. • Submit required technical documentation to external customers and internal teams for equipment operation and maintenance. • Provide supplementary information as needed. • Offer technical assistance in the preparation of submissions. • Analyze, investigate, and propose solutions for issues related to discontinued products. • Collaborate with the Service Central Team to enhance processes and tools, and proactively propose initiatives. • Contribute to overall process improvement. • Contact subcontractors or vendors to respond to technical requests from customers and propose or implement technical/engineering solutions.

🎯 Requirements

• Bachelor's degree in Electrical Engineering with a specialization in power electronics, or significant experience in electrical engineering with a focus on electrical network simulation and/or substation commissioning. • Strong ability to interact and communicate with clients and field personnel. • Advanced knowledge of electrical and electronic power equipment. • Fluency in English (mandatory) and French. • Proficiency with office software (MS Office Suite). • Analytical, rigorous, and leadership-oriented. • Travel: up to 20% of the time (mostly during the first 3–6 months in the role).

🏖️ Benefits

• Relocation assistance provided: No