Help Desk Specialist

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GFT Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1987

💼 Consulting

🛡️ Insurance

🔒 Cybersecurity

Consulting • Insurance • Cybersecurity

GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.

📋 Description

• Respond to support requests from clients and internal stakeholders via email, phone, and ticketing systems; • Troubleshoot technical issues related to software applications and system configurations; • Document support interactions, including the nature of the issue, troubleshooting steps, and solutions provided; • Analyze technical issues, identify root causes, and implement effective solutions to minimize disruptions; • Collaborate with cross-functional teams, including developers and system administrators, to escalate and resolve complex issues; • Communicate technical information clearly and concisely to non-technical users; • Follow up with clients to ensure issues are resolved and gather feedback about the support experience; • Identify recurring issues and propose improvements to products, processes, or documentation; • Stay up to date on industry best practices, emerging technologies, and product updates.

🎯 Requirements

• Proven experience in a technical support role, preferably in a software or technology environment; • Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users; • Familiarity with help desk software, ticketing systems, and remote support tools; • Active Directory Organizational Unit (OU) management; • System Center Configuration Manager (SCCM); • Basic Windows functionality; • Customer-focused mindset, with a commitment to delivering high-quality support services and achieving customer satisfaction targets; • Advanced/fluent English. • Preferred qualifications: Continuous Delivery (AMS): Infrastructure and Platform Management; • Preferred qualifications: Release and Service Management: Incident Management; • Preferred qualifications: Release and Service Management: Service Catalogue Management; • Preferred qualifications: Release and Service Management: Service Desk; • Preferred qualifications: ServiceNow: Portal; • Preferred qualifications: ServiceNow: IT Service Management; • Preferred qualifications: ServiceNow: Customer Service Management; • Preferred qualifications: ServiceNow: Application Portfolio Management;

🏖️ Benefits

• Multi-benefit card – choose how and where to use it. • Scholarships for undergraduate, postgraduate, MBA, and language courses. • Certification incentive programs. • Flexible working hours. • Competitive salaries. • Annual performance review with a structured career development plan. • International career opportunities. • Wellhub and TotalPass. • Private pension plan. • Childcare assistance. • Medical insurance. • Dental insurance. • Life insurance.