Technical Lead – Power Apps, Power Automate

🔥 36 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gigmo Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gigmo Solutions is a company that specializes in optimizing customer support services through the use of gig workers and advanced AI technologies. By leveraging a global platform of motivated gig workers, Gigmo Solutions helps businesses reduce their support costs effectively. The company’s AI platform rigorously tests and onboard employees worldwide, ensuring high-quality support while providing agility and efficiency in customer service. Gigmo Solutions makes customer support seamlessly adaptable and cost-efficient by utilizing the gig economy and cognitive computing.

📋 Description

• Provide technical leadership and subject matter expertise to customers using Microsoft Power Apps and Power Automate • Lead and manage the technical team handling Power Apps and Power Automate cases • Support case resolution and diagnose complex issues • Reproduce issues in an environment before concluding • Read error telemetry and troubleshoot from error messages, run history and logs • Provide technical guidance and support to team members on complex issues and escalations • Review technical resolutions for quality, accuracy and adherence to support standards • Mentor team members and improve troubleshooting and technical capabilities • Handle Power Apps issues involving canvas and model-driven apps, formulas, delegation, controls, performance, data sources, connectors, Dataverse, environments, ALM, licensing and entitlements • Handle Power Automate issues involving cloud flows, desktop flows, RPA, approvals, scheduled flows, integrations, throttling, API limits, retry policies, performance and DLP governance • Write clear case notes and customer-facing updates • Escalate cases with complete evidence when they exceed scope • Contribute reusable solutions to the knowledge base • Meet response time, resolution quality and customer satisfaction standards • Coordinate with stakeholders to resolve critical issues • Ensure the team follows technical and support processes • Work assigned rotational shifts, remain available during shift hours and support team and customer cases • Participate in activity monitoring during shift hours • Complete Gigmos onboarding, client-specific process training and required certification before taking live cases

🎯 Requirements

• 5+ years in Power Automate and Power Apps in a support role • 2+ years of experience in a Team Lead role with proven team-handling experience • Hands-on experience building and supporting canvas and model-driven Power Apps and Power Automate flows in a real working environment • Working knowledge of Dataverse, connectors, environments and Power Platform security concepts • Ability to troubleshoot using error messages, run history and logs • Strong written English • Strong leadership, communication and team management skills • Reliable high-speed internet, a working machine, and a quiet place to work during shifts • Willingness to work rotational shifts and comply with client security and data handling requirements • Preferred: Microsoft certification PL-100, PL-200, PL-400 or PL-600 • Preferred: Experience in customer-facing support or service desk environments with SLAs • Preferred: Exposure to Power BI, Azure, SharePoint or Dynamics 365 • Preferred: Experience handling technical escalations and mentoring technical teams • Preferred: Additional language capability beyond English

🏖️ Benefits

• Full-time permanent employment • Remote work model • Business travel opportunity/requirement • Gigmos onboarding • Client-specific process training • Certification training mandated by the client, where applicable