Customer Success Architect

🔥 5 minutes ago

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Partner with customers to turn desired business outcomes into actionable objectives • Guide customers using knowledge of the GitLab platform, best practices, and use cases • Guide customers through adoption and their customer journey • Act as the GitLab liaison for questions, issues, and escalations • Collaborate with Support, Product Management, Engineering, Sales, Professional Services, and other teams • Own an assigned book of customers, focusing on adoption, retention, growth, and customer satisfaction • Stay current on GitLab releases • Provide immediate onboarding activities • Build Customer Success Plans with critical goals and KPIs • Program manage account escalations • Provide insights on new GitLab features • Support Services in identifying and recommending training opportunities

🎯 Requirements

• Understanding of Git and typical branching strategies • Knowledge of software development lifecycle and development pipeline • Understanding of continuous integration, continuous deployment, and DevSecOps • Prior experience in Customer Success or equivalent history increasing satisfaction, adoption, and retention • Experience partnering with customers to define and achieve business outcomes • Familiarity working with customers of relevant segment sizes • Exceptional verbal, written, organizational, presentation, and communication skills • Detail-oriented and analytical • Strong team player and self-starter • Project management experience and skills • Strong technical, analytical, and problem-solving skills • Alignment with GitLab values and willingness to work accordingly • Ability to travel if needed and comply with the company travel policy • Demonstrated progressive experience in a related function, with direct customer advocacy and engagement experience in post-sales or professional services functions • Fluent German

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave