Engagement Manager

🕒 March 26

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Build trusted advisor relationships with division chiefs, program managers, and technical leaders • Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes • Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives • Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed • Develop custom-scoped SOWs and staffing plans for complex implementations • Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies • Gain agreement on scope and price while guiding customers through commercial terms • Manage project- and account-level escalations • Position consulting, training, success tiers, and additional solutions to ensure successful outcomes • Facilitate solutioning sessions including implementation roadmapping • Drive measurable outcomes by structuring services that support customer success metrics • Own the engagement lifecycle from initial discovery to transition to delivery • Influence cross-functional teams by articulating GitLab’s professional services value proposition • Partner with regional sales and engagement leadership to prioritize and manage services opportunities • Foster a culture of enablement and continuous improvement by training field teams

🎯 Requirements

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region • Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) • Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives • Effective communication and interpersonal skills with executive presence • Highly developed facilitation, negotiation, and problem-solving skills • Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams • Capacity to work autonomously and asynchronously in a fully remote setting

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support