Engineering Manager – Observability, Monitoring, Integrations

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows. • Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity. • Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows. • Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning. • Hire and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up. • Guide architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience. • Partner with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity. • Establish incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows.

🎯 Requirements

• Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results. • Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows. • Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems. • Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling. • Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments. • Strong collaboration and written communication skills in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions. • Ability to translate complex technical and product issues into clear, actionable language for both technical and non-technical audiences. • Sound judgment when handling confidential or financial information, customer-facing incidents, and changes that can affect revenue, with openness to transferable experience from related domains.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave