Renewals Manager

🔥 12 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Secondary Market on 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction. • Execute the renewal process to ensure ARR is retained or expanded • Evaluate license usage and complete the true-up requirements • Understand and align customer’s business needs and goals to generate renewal quotes • Ensure that renewals are closed on a timely basis • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics • Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval • Ability to identify opportunity and customer level risk and coordinate the mitigation • Provide renewals coverage on larger, more strategic customers • Additional responsiblities in helping design best practices and methodologies for the renewals organizational • Provides more coverage of larger, more strategic and complex opportunities

🎯 Requirements

• Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR) • Demonstrated progressive experience with B2B software sales • Experience with subscription GTM approaches for customer success management and renewals • Effective communicator, strong interpersonal and collaboration skills • Motivated, driven and results-oriented • Strong negotiation, presentation and closing skills • Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus. • Experienced in driving renewals with predictability and delivering to targeted gross retention rates • Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience • Demonstrated ability to drive larger, more complex transactions (i.e., contract size, net ARR). • Contributes to the improvement of renewals process, policies, and tools including helping others on the team • You share our values, and work in accordance with those values.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave