Senior Engagement Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Structure services engagements that create partnership and shared success with customers • Design, position, and close outcome-oriented professional services engagements • Translate complex DevSecOps and digital transformation initiatives into measurable outcomes • Build trusted advisor relationships with division chiefs, program managers, technical leaders, customers, and partners • Conduct discovery sessions with prospects and Systems Integrators • Design services proposals aligned with customer success metrics and objectives • Structure commercial proposals, including staff augmentation and packaged offerings • Develop custom-scoped SOWs and staffing plans for complex implementations • Partner with technical architects, delivery leaders, account executives, solutions architects, sales, and engagement leadership • Guide customers through scope, pricing, procurement, contracting, and acquisition processes • Manage project- and account-level escalations • Position consulting, training, success tiers, and additional solutions • Facilitate implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering • Forecast services bookings and track bookings, margin, and attachment KPIs • Own the engagement lifecycle from discovery and pre-sales solutioning through transition to delivery • Feed customer insights into sales, delivery, and practice management • Provide recommendations on risk management, negotiation strategies, and commercial structures • Train field teams on positioning and selling professional services • Share trends and feedback to improve go-to-market content and operational processes

🎯 Requirements

• Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region • Proven success operating in a pre-sales context • Experience conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects • Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives • Ability to connect technical solutions to mission objectives and measurable business outcomes • Effective communication and interpersonal skills with executive presence • Ability to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders • Highly developed facilitation, negotiation, and problem-solving skills • Ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies • Experience working cross-functionally with sales, solutions architecture, delivery, and operations teams • Ability to work autonomously and asynchronously in a fully remote setting • Ability to manage multiple complex opportunities while maintaining accurate forecasting • Alignment with GitLab values and goals

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Fully remote work arrangement