Remote Jobs at Gladly
Gladly
SaaS • B2B • Artificial Intelligence
Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.
November 25
BDR responsible for educating B2C executives on Gladly's Customer AI. Develop territory strategies, conduct research, and generate new business opportunities.
November 19
Senior Platform Engineer at Gladly, enhancing engineering productivity through infrastructure and CI/CD tooling. Focused on building reliable, scalable, and intuitive developer experiences.
🇺🇸 United States – Remote
💵 $134k - $186k / year
⏰ Full Time
🟠 Senior
🏗️ Platform Engineer
🦅 H1B Visa Sponsor
AWS
Azure
Cloud
Distributed Systems
Google Cloud Platform
JavaScript
Kubernetes
Node.js
Python
Terraform
Go
November 19
Staff Platform Engineer shaping Gladly's infrastructure strategy and driving technical decisions. Leading initiatives to support AI-powered products serving millions daily.
🇺🇸 United States – Remote
💵 $156k - $215k / year
⏰ Full Time
🔴 Lead
🏗️ Platform Engineer
🦅 H1B Visa Sponsor
AWS
Azure
Cloud
Distributed Systems
Google Cloud Platform
Kubernetes
November 14
Engineering Manager leading a cross-functional team to enhance AI platform steerability and performance. Focused on developing infrastructure, reports, and configuration tools for agentic systems.
November 12
Senior Product Manager for AI Guidance at Gladly. Leading product strategy and innovation for AI-powered customer experiences.
🇺🇸 United States – Remote
💵 $150k - $180k / year
⏰ Full Time
🟠 Senior
✅ Product Manager
🦅 H1B Visa Sponsor
October 16
Job not on LinkedIn
Senior Data Scientist leveraging data for AI products at Gladly. Collaborating with cross-functional teams to influence product strategies and enhance customer experiences.
🇺🇸 United States – Remote
💵 $134k - $167k / year
⏰ Full Time
🟠 Senior
📊 Data Scientist
🦅 H1B Visa Sponsor
October 15
Job not on LinkedIn
Software Engineer focusing on AI and Automation to define customer service future at Gladly. Building production-grade AI systems that positively impact agents and customers.
Postgres
React
TypeScript
Go
October 4
Job not on LinkedIn
Senior Product Designer collaborating with teams to craft user-centric solutions. Working on innovative projects for Gladly's unique Customer AI platform with a focus on simplicity and effectiveness.
June 17
Senior Software Engineer to design and code for a customer-centered AI customer support platform.
AWS
Cloud
Docker
ElasticSearch
Kafka
Kubernetes
Node.js
Postgres
React
Redis
TypeScript
Go
