Web Experience Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $120k - $154k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Gladly

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gladly is a customer service platform that centers on AI to enhance customer interactions. The platform offers an all-in-one solution with features like People Match®, real-time CSAT feedback, and personalized self-service options, integrating seamlessly with popular tools such as Shopify and Klaviyo. With a focus on enhancing efficiency and decreasing costs, Gladly supports communication across voice, email, SMS, and social media channels. Its AI-driven approach helps businesses drive revenue and promote customer satisfaction by prioritizing personal, lifelong conversations over traditional ticketing systems.

📋 Description

• Own the Site Build • Build, launch, and maintain landing pages and templates in Sanity, and keep our CMS and component library in good working order. • Guide page layout and design decisions, translating brand direction into pages that look right and perform well, without managing the design team itself. • QA every release before it ships, catching visual, functional, and cross-device issues early. Own Core Web Vitals, site speed, and SEO fundamentals like schema markup and indexing. • Drive Conversion Performance • Spot where the site is losing people (friction in layouts, forms, navigation, or information architecture) and fix it. • Bring a strong point of view on user flows, conversion psychology, mobile experience, and page hierarchy to every build. • Run structured A/B tests and read the results with real statistical rigor, not gut feel. • Own Measurement, End to End • Live in GA4 and Google Tag Manager: build events, track conversions, and run funnel analysis to explain what's actually happening on the site. • Stand up tracking for things like downloads, demo requests, video engagement, and CTA performance yourself, without looping in RevOps for every change. • Support Our AI-Powered Web Experiences • Help build and maintain the AI-powered tools and experiences that live on our website, and use AI tools to move faster and ship more.

🎯 Requirements

• Roughly 5+ years building and owning marketing or ecommerce websites. We care more about talent, versatility, and a track record of sustained ownership than exact tenure. • Hands-on experience running a website in Sanity or a comparable headless CMS, including content modeling, querying with GROQ, and defining schemas in TypeScript. • Working proficiency in HTML, CSS, JavaScript, and React, with enough comfort in a component-based front end to move fast in Sanity. • Real fluency in GA4 and Google Tag Manager. This isn't a nice-to-have, it's core to the job. • A sharp eye for page design and layout, even if you're not the one setting brand direction. • A track record of using data, not opinion, to make pages and forms convert better, including structured A/B testing. • An autonomous, solution-oriented working style: you bring ideas and options, not just blockers, and you thrive in a fast, scrappy environment with ad hoc requests. • A friendly, good-natured approach to feedback. The website is public and everyone has opinions; you take critique in stride and come back with a new option.

🏖️ Benefits

• Competitive salaries, stock options, and comprehensive benefits • Generous paid time off, parental leave, and home office stipends • A fully remote work environment with opportunities for in-person team gatherings • A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive • A company where AI is not a buzzword. We build AI products and we expect our team to use AI tools daily