Solutions Architect

🕒 May 13

🇺🇸 United States – Remote

💵 $160k - $225k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Glean

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

Glean is a company that provides an AI-driven platform designed to optimize work processes within enterprises. The platform features advanced tools for workplace search, content creation, and automation of business workflows. Glean's solutions help organizations search for information across various data sources, create and summarize content efficiently, and automate routine tasks to enhance productivity. Their technology integrates AI capabilities such as pre-built prompts, AI agents, and AI-powered search, offering a comprehensive approach to knowledge management and workplace productivity. Glean's applications are particularly valuable in supporting engineering, sales, and support teams by streamlining processes and accelerating workflows.

📋 Description

• Establish and maintain your role as the customer's primary technical advisor. • Work with customers to onboard new data sources and implement custom integrations of Glean into their work environment and business application architecture. • Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack. • Identify opportunities with the customer to expand the use of Glean within their business application architecture. • Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment. • Align technical plans with customers and Glean Customer Success. • Assist with issue identification, troubleshooting, and remediation for your assigned customers. • Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean. • Be an active member of the Glean customer technical community.

🎯 Requirements

• Software development experience in at least two of the following: Python, Java, Go • API and custom data integration experience in a Hybrid or SaaS environment • Technical debugging: log analysis, code analysis, end-to-end transaction tracing • Networking expertise: a deep understanding of networking, including cloud and on-premise networking • Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering • Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure • Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders • Bachelor's Degree in Computer Science or equivalent with at least 3 years of technical consulting experience or Masters in Computer Science or equivalent with at least 1 year of technical consulting experience.

🏖️ Benefits

• Competitive compensation • Medical, Vision, and Dental coverage • Generous time-off policy • Opportunity to contribute to 401k plan • Home office improvement stipend • Annual education and wellness stipends • Regular events • Healthy lunches daily