Mid-level SAP Consultant, Sales and Distribution (SD)

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Global TI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Global TI is an experienced Brazilian IT services and solutions provider with over 24 years serving large enterprises nationwide. The company delivers infrastructure planning and migration (on-premises, hybrid and cloud), process automation (including RPA), data management and analytics, AI-powered solutions, custom application development, innovation and IT governance services, and specialist staff allocation. Global TI positions itself as a strategic B2B partner focused on technology-driven transformation, compliance-aware migrations (e. g. , CNPJ alphanumeric readiness), and tailored solutions to boost operational efficiency and business outcomes.

📋 Description

• Allocation to support (AMS) and implementation of improvements — Brazil and Latin America. • AMS (Application Management Support): continuous support, small enhancements (change requests) and root cause analysis (RCA) of tickets. • Provide 2nd/3rd level AMS support for the SD module, performing root cause analysis (RCA) of incidents and resolving tickets. • Implement small improvements and change requests (CRs) in the Order-to-Cash flow (order, delivery, billing). • Investigate and fix failures in SD ↔ Salesforce (Order-to-Cash) and SD ↔ external CRM integrations, working with middleware/API layers. • Assist in diagnosing and tracking resolution of billing integration issues with Thomson Reuters ONESOURCE DFe (issuance of NF-e, NFS-e and CT-e), together with the external specialist support team. • Configure and adjust tax determination and the SD Tax Procedure, including adaptations for the Consumption Tax Reform (IBS/CBS/Selective Tax). • Ability to perform functional ABAP debugging (BAdIs, User Exits, program includes) for root cause diagnosis. • Act as a bridge between business areas (sales, tax, billing) and the technical team, translating needs into SAP solutions. • Support billing operations in other Latin American countries (Peru, Mexico, Argentina).

🎯 Requirements

• SD module and business processes • Strong experience in SAP SD configuration (customer/material master, pricing procedure, conditions, tax determination, billing, delivery) • Experience with SAP S/4HANA, including native S/4HANA Sales SD processes and differences in data/process model compared to SAP ECC • Ability to understand customized processes • Ability to understand integrations • Good understanding of end-to-end business processes • Strong interpersonal skills with business areas (sales, tax, billing) • Experience with SAP SD ↔ Salesforce integration (Order-to-Cash model: Opportunity/Order → SD Sales Order), including diagnosis of synchronization failures between systems • Experience with SD integrations and external CRM systems, focusing on daily troubleshooting routines between SAP, Salesforce and custom CRM • Knowledge of integration with Thomson Reuters ONESOURCE DFe electronic billing system (formerly Mastersaf DF-e) for issuance and management of NF-e, NFS-e and CT-e • Knowledge of SAP standard processes related to the Consumption Tax Reform (IBS, CBS and Selective Tax), including adjustments in the Tax Procedure (RVABRA) and related SAP Notes • Experience configuring taxes in SD: tax condition types, tax codes, customer/material tax classification, etc. • Knowledge of ABAP debugging to support functional diagnosis • Knowledge of SAP Fiori apps for SD/O2C (e.g., Manage Sales Orders, Sales Order Fulfillment, billing apps) and basic navigation/configuration of tiles in the Fiori Launchpad • Strong communication and stakeholder management skills, acting as the link between business requirements and technical solution • Support-oriented profile: experience handling tickets (AMS), small improvements and root cause resolution — not only implementation projects • Availability to support demands from Brazil and other Latin American countries • Conversational Spanish (minimum B1/B2) for interaction with Spanish-speaking business areas • English desirable for reading technical documentation • Knowledge of electronic invoicing processes in Peru (SUNAT, Comprobantes de Pago Electrónicos, integration via OSE/PSE) • Knowledge of electronic invoicing processes in Mexico (CFDI 4.0, integration with SAT) • Knowledge of electronic invoicing processes in Argentina (ARCA, successor to AFIP — Webservices for Electronic Invoicing) • Previous experience in rollouts or multi-country SD operations in Latin America • SAP SD certification (S/4HANA Sales) is a plus • Previous experience with structured support teams operating under SLAs (ITIL, ServiceNow or similar)

🏖️ Benefits

• Remote project. Supporting Brazil and other Latin American countries (LatAm)