Account Manager

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Globalli

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15.5M Seed on 2025-04

Consulting • Marketing • Logistics

Globalli is an all-in-one global people platform and workforce management SaaS that provides global payroll, HRIS, contractor payments, localized compliance and AI-powered automation to hire, manage and pay employees and contractors in 125+ countries. It consolidates HR, payroll, performance, engagement, benefits, and multi-currency payments into a single cloud platform to simplify onboarding-to-offboarding, ensure local compliance, and provide centralized visibility for distributed teams. Globalli primarily serves businesses with globally distributed workforces seeking scalable, compliant HR and payroll solutions.

📋 Description

• Own a portfolio of client accounts as the primary point of contact • Build and maintain strong long-term client relationships to drive retention • Serve as a trusted advisor on global payroll and HR tech solutions • Act as the voice of the customer internally across product and operations teams • Identify and execute upsell and cross-sell opportunities • Drive account retention and manage churn risk proactively • Develop and execute structured account plans using standardized playbooks • Support renewal discussions and commercial continuity • Understand client workforce and business needs • Recommend tailored solutions across payroll and compliance services • Ensure clients are maximizing value from the Globalli platform • Support onboarding continuity and product adoption where needed • Track account health, usage, and satisfaction metrics • Maintain accurate CRM records (HubSpot or equivalent) • Conduct regular business reviews with clients • Provide insights on risks, trends, and expansion opportunities • Partner with Implementation, Product, Support, and Sales teams • Coordinate resolution of client issues and escalations • Share client feedback to support product and service improvements

🎯 Requirements

• 3–7+ years in Account Management, Customer Success, or Client Services • Experience in SaaS, HCM, global payroll, HR technology strongly preferred • Proven track record managing and growing B2B client relationships • Strong relationship management and client communication skills • Ability to manage multiple accounts in a fast-paced environment • Commercial acumen with a focus on retention and expansion • Strong problem-solving and proactive ownership mindset • Experience with CRM systems (HubSpot preferred) • Familiarity with payroll, global employment, or HR tech platforms is a plus • Comfortable working with account data and reporting metrics

🏖️ Benefits

• Support client training and platform adoption • Assist with workflow optimization and best practices • Resolve issues in coordination with internal teams