Regional HR Service Delivery Manager – APAC

Job not on LinkedIn

🔥 36 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 10%

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Globalli

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15.5M Seed on 2025-04

Consulting • Marketing • Logistics

Globalli is an all-in-one global people platform and workforce management SaaS that provides global payroll, HRIS, contractor payments, localized compliance and AI-powered automation to hire, manage and pay employees and contractors in 125+ countries. It consolidates HR, payroll, performance, engagement, benefits, and multi-currency payments into a single cloud platform to simplify onboarding-to-offboarding, ensure local compliance, and provide centralized visibility for distributed teams. Globalli primarily serves businesses with globally distributed workforces seeking scalable, compliant HR and payroll solutions.

📋 Description

• Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling • Establish and maintain SOPs, playbooks, and a knowledge base • Collaborate with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance • Manage client and employee HR tickets and inquiries • Troubleshoot HR service delivery issues across multiple employment models • Create and maintain case-handling guides and compliant SOPs • Build and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators • Oversee regional HR service delivery capacity and operational demand • Apply global and regional HR rules to client-specific and cross-border cases • Investigate and resolve escalations and complex cases • Maintain audit-ready documentation of processes, controls, and compliance • Track and interpret HR legislation and regulatory changes • Manage client and employee HR complaints and address root causes • Coordinate onboarding of new countries and clients into HR service delivery • Coordinate with local vendors and counsel • Monitor regional HR service delivery KPIs and SLAs

🎯 Requirements

• 5+ years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment • Strong communication skills with the ability to explain complex information clearly across formats • Hands-on experience building and scaling a team and its supporting infrastructure (SOPs, knowledge base) in a fast-growing environment • Working knowledge of global HR rules and regulations, with the ability to apply them to client-specific and cross-border cases • Comfortable working remotely and independently in a fast-paced, evolving environment • English required; additional languages a plus • Experience supporting high-touch enterprise accounts and managing escalations with professionalism • Skilled in resolving complex client and employee HR tickets and inquiries in a timely manner • Ability to thrive in ambiguity and adapt quickly to shifting priorities and jurisdictions • Strong documentation skills with a focus on building infrastructure and knowledge bases that support scale

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