Director – Commercial and Digital

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Global Reporting Initiative (GRI)

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51 - 200 employees

GRI is an independent international organization that has pioneered sustainability reporting since 1997. GRI helps businesses and governments worldwide understand and communicate their impact on critical sustainability issues such as climate change, human rights, governance and social well-being. This enables real action to create social, environmental and economic benefits for everyone. The GRI Sustainability Reporting Standards are developed with true multi-stakeholder contributions and rooted in the public interest.

📋 Description

• Lead the development and execution of GRI’s commercial and digital growth strategy. • Drive sustainable revenue growth across GRI’s portfolio of learning, training, practitioner support, and digital services. • Develop scalable commercial models that support both organizational impact and long-term financial sustainability. • Oversee global business development efforts, including strategic partnerships, channel development, customer acquisition, and expansion opportunities. • Identify and develop new revenue-generating opportunities, including digital services, subscriptions, platform-based offerings, and strategic collaborations. • Develop and oversee sales strategies, pipeline management, customer segmentation, and account growth approaches. • Ensure commercial activities are informed by market demand, customer insights, and measurable return on investment. • Lead the continued digitalization and scaling of GRI’s customer-facing services and delivery models. • Oversee the evolution of digital platforms supporting learning, customer engagement, implementation support, and practitioner collaboration. • Develop strategic digital partnerships that strengthen reach, accessibility, scalability, and innovation capacity. • Explore opportunities to leverage AI-enabled services, automation, analytics, personalization, and digital support tools to improve user experience and operational efficiency. • Oversee sales, customer success, CRM, and key account management functions across GRI’s services ecosystem. • Support the strengthening of client relationships, including with large reporting organizations, training partners, consultants, and ecosystem stakeholders. • Develop high-quality customer engagement and retention strategies focused on long-term value creation and customer satisfaction. • Oversee and support the growth and modernization of GRI’s global portfolio of certified training programs, e-learning platforms, practitioner and community programmes. • Embed a data-driven culture across commercial and digital functions.

🎯 Requirements

• Approximately 10 years of senior leadership experience in commercial, digital, business development, customer engagement, or service-oriented roles. • Demonstrated success scaling international digital services, learning ecosystems, platforms, subscription models, or customer-facing business lines. • Strong commercial acumen with proven experience driving growth, revenue development, and market expansion. • Significant experience leading digital transformation and digitally enabled service delivery, including digital marketing and digital platforms. • Experience developing and managing strategic digital partnerships and growth collaborations. • Proven experience leading sales, customer success, CRM, and key account management functions. • Strong understanding of customer acquisition, retention, lifecycle management, and ROI-focused commercial performance. • Experience using data analytics, customer insights, and market intelligence to drive business decisions and service innovation. • Understanding of sustainability, ESG, reporting, disclosure, standards-setting, assurance, or related markets. • Experience leading cross-functional teams and organizational change initiatives in international and complex environments. • Bachelor’s degree required in business, technology, sustainability, management, education, or a related field; advanced degree preferred.

🏖️ Benefits

• Generous leave allowance • Access to the GRI Academy