German-Speaking Customer Service Agent – Live Chat

Job not on LinkedIn

🔥 0 minutes ago

🌐 South Africa, Namibia, +2 more countries – Remote

🇿🇦 South Africa – Remote 🇳🇦 Namibia – Remote 🇷🇴 Romania – Remote 🇹🇷 Turkey – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GLOBALTALENT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 10+

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GLOBALTALENT is a leading human resources and employment management service provider in China, established in 2004. The company focuses on integrating the art of recruitment with technology, providing high-standard talent solutions. GLOBALTALENT helps Fortune 500 companies and rapidly growing businesses to identify, recruit, and hire top talent, thereby winning the talent acquisition game. With over 300 client partnerships and more than 3,000 successful projects, GLOBALTALENT is renowned as a reputable recruitment agency across Asia. Known for its professional expertise, GLOBALTALENT has developed an industry-leading knowledge management and talent tracking system that combines professional skills with AI technology to streamline the talent search process. The company's expertise spans various sectors including life sciences, pharmaceuticals, technology, finance, and consumer goods.

📋 Description

• Handle customer enquiries and complaints via live chat in German • Increase availability during monthly campaigns and seasonal peaks such as Black Week and pre-Christmas • Resolve customer issues empathetically and efficiently • Represent the brand voice accurately in every interaction • Identify recurring issues or patterns and flag them to the wider team • Keep records accurate and up to date • Collaborate with internal teams to resolve customer issues end-to-end • Support DACH customers during peak periods

🎯 Requirements

• Native or near-native German speaker; firm requirement • Excellent written German; assessed during the interview process • Prior experience in an ecommerce environment • Some background in customer-facing communication via chat, email, or phone • Calm under pressure and comfortable handling complaints or difficult interactions professionally • Genuine availability for demand-based scheduling and campaign-driven workloads • Able to commit to a guaranteed baseline of 20 hours per week and scale up during peak periods • Reliable and self-motivated; able to manage own schedule and commitments • Comfortable working remotely and independently within a structured team environment

🏖️ Benefits

• Guaranteed baseline of 20 hours per week, with the opportunity to scale up during peak periods • Paid annual leave (pro-rated to hours) • Flexible scheduling within each campaign window • Fully remote position • Exposure to a fast-moving, high-growth consumer brand • Access to The Global Talent Co.'s wider professional community of 25,000+ global professionals • Potential contract extension into 2027 based on demand