Field Service Engineer

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GLORY

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

GLORY is a global leader in cash technology solutions, providing innovative services that automate cash processes across various sectors including financial institutions, retail, gaming, and cash-in-transit (CIT). With a focus on enhancing efficiency, security, and customer service, GLORY designs custom solutions for cash handling at the point of sale, in cash centers, and throughout the retail cash chain. Their products range from cash recyclers and self-service kiosks to comprehensive cash management systems, aimed at optimizing cash workflows and improving business performance.

📋 Description

• Install, maintain, repair, and upgrade equipment in the field • Provide customer and internal training as required • Investigate technical issues, warranty failures, and field failures • Resolve technical issues efficiently and economically while keeping Product Specialists and Service Management informed • Liaise with local Service Centres and partners to coordinate work and workload • Plan and prioritise workload to meet business and customer needs • Diagnose system problems and provide repair solutions while keeping customers informed • Document system problems and preventative maintenance in customer site logs • Gather and record machine information to monitor performance • Complete machine installations, Engineering Change Notices, and hardware/software upgrades • Recommend improvements to equipment service, reliability, and performance • Escalate difficult technical problems to technical support • Establish and implement preventative maintenance schedules • Perform additional responsibilities within the scope of the position and business demands

🎯 Requirements

• Experience in a similar customer-facing environment working to achieve customer service levels • High-standard mechanical competence • High-standard electro-mechanical and IT competence • Understanding of local Health and Safety regulations and ability to work within company guidelines • Ability to represent the Company and develop partner relationships through trust and performance • Flexibility and ability to prioritise, plan, and monitor own activity, performance, and progress • First-class written and oral customer service and communication skills • Logical troubleshooting skills and ability to isolate problems at PCB or component level • Ability to work effectively with electrical schematics, logic diagrams, and mechanical drawings • Understanding of AC/DC power distribution and digital/analogue circuitry • Availability for on-call work on some weekends • Ability to work autonomously with minimal supervision • Working knowledge of personal computers, especially Microsoft Office, network-site navigation, and email communication • Holder of a driver's licence

🏖️ Benefits

• 25 days' holiday a year with the opportunity to buy up to five additional days • Company car with fuel card • Competitive company pension scheme • Ongoing training and development • Private medical insurance for all employees • Life assurance • Employee Wellbeing events and Mental Health First Aiders