Implementations Analyst

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DASCO Home Medical Equipment

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

⚕️ Healthcare Insurance

Healthcare Insurance

DASCO Home Medical Equipment is a family-owned company dedicated to providing home medical equipment to help individuals breathe, sleep, and feel better. Established in 1987 by Don Seeley and now owned by his children, the company is headquartered in Westerville, Ohio, with branches in multiple states across the United States. DASCO offers a range of services including respiratory therapy, sleep therapy programs, and education for both patients and healthcare partners. They are also actively involved in community service, supporting local organizations and charitable initiatives. DASCO is committed to exceeding customer expectations and improving the quality of life for their clients.

📋 Description

• Execute AI adoption roadmap aligned to contact center efficiency, revenue, and customer experience • Translate enterprise AI initiatives into practical use cases across dialer strategy, segmentation, and workforce performance • Optimize dialer and contact strategies (predictive dialing, timing, frequency, channel, lead prioritization) • Partner with campaign teams to improve segmentation, conversion, A/B testing, and performance tracking • Support integration of AI into CRM, dialer platforms, and campaign tools • Drive frontline adoption across agents, supervisors, and campaign teams through workflow-embedded solutions • Lead stakeholder alignment across operations, campaign teams, and IT/Data/AI partners • Assess operational impact, risks, and readiness; develop targeted mitigation plans • Deliver clear communication and hands-on training on AI tools and decision support • Track and optimize performance metrics (dialer efficiency, campaign ROI, agent productivity) in partnership with analytics teams

🎯 Requirements

• 5–8+ years in operations transformation, change management, or contact center leadership • Experience in inbound/outbound call center environments • Strong knowledge of dialers (predictive/progressive) and campaign segmentation strategies • Experience supporting digital, automation, or AI initiatives • Bachelor’s degree required; change management certification (e.g., Prosci) preferred