Certification Specialist

🕒 June 25

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Conduct live proctored exams for candidates seeking certification in digital marketing disciplines, including but not limited to domain setup, lead capturing, funnel building, form setup, and calendar management. • Ensure the integrity and security of the certification process by enforcing all exam procedures and protocols. • Monitor candidates during exams to prevent cheating or unauthorized behavior. • Provide technical support to candidates as needed to facilitate a smooth exam experience. • Maintain accurate records of exam results and candidate information. • Collaborate with the team to continuously improve exam processes and procedures. • Assist in the development and review of exam content and materials as needed. • Stay informed about industry trends and best practices related to digital marketing certification. • Stay current with internal updates to keep content relevant and effective. • Identify when content needs to be updated and take appropriate action to ensure its accuracy and alignment with industry standards. • Collecting users' feedback and improvement proposals. • Other duties may be assigned and/or modified as business needs change.

🎯 Requirements

• High School Diploma or equivalent required, applicable degree is a plus, but not necessary • Minimum 1 year experience working in HighLevel • 2+ years of Customer Relations or Customer Service experience