Product Enablement Specialist II – White Label Mobile Apps

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📚 Learning and Development

🚫👨‍🎓 No degree required

👻 Ghost score 15%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Independently manage a portfolio of White Label Mobile Apps from onboarding through launch and ongoing updates • Prepare, submit, and manage apps across the Apple App Store and Google Play Store • Investigate and resolve Apple and Google app rejections • Troubleshoot developer account, build, submission, metadata, configuration, and access issues • Identify stuck apps and proactively determine the next required action • Handle complex customer cases and conduct troubleshooting calls when necessary • Guide agency owners through Apple Developer and Google Play Console requirements • Coordinate technical escalations with Product and Engineering teams • Document new rejection scenarios and resolutions for team use • Support PES I specialists with process and troubleshooting questions • Identify recurring operational issues and recommend improvements • Maintain SLA compliance and accurate reporting across assigned apps • Validate fixes and perform end-to-end testing of mobile app workflows

🎯 Requirements

• Working knowledge of Apple Developer, App Store Connect, Google Play Console, and mobile app submission processes • Experience troubleshooting Apple and Google app review rejections and submission blockers • Understanding of Bundle IDs, App IDs, certificates, provisioning concepts, API keys, and push notification configuration • Ability to manage developer account access, permissions, agreements, verification, and app transfers • Working knowledge of APNs/Firebase or similar mobile notification services • Intermediate Google Sheets/Excel skills, including VLOOKUP/XLOOKUP, formulas, data validation, conditional formatting, and reporting • Ability to investigate build, configuration, account, and submission issues before escalating to Engineering • Ability to validate fixes and perform end-to-end testing of mobile app workflows • Experience in SaaS, technical support, product operations, product enablement, or a similar role • Strong troubleshooting and analytical skills • Strong understanding of customer escalation management • Ability to independently investigate and resolve complex issues • Excellent written and verbal communication • Strong ownership and ability to manage multiple apps simultaneously • Ability to translate technical issues into clear customer communication • Typical experience: 2–4 years • Familiarity with APIs, JSON/configuration files, browser developer tools, or similar technical concepts is beneficial • Preferred experience with Apple Developer Program and App Store Connect, Google Play Console, iOS and Android app submission processes, app review and rejection management, HighLevel or similar SaaS/CRM platforms, and AI productivity tools

🏖️ Benefits

• Global, remote-first organization • Employee India commitment

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