Senior Product Manager – Phone Platform

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 Series A on 2021-11

SaaS • Marketing • B2B

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Partner with product leadership to define and execute the roadmap for HighLevel’s CPaaS, Billing and Phone Platform products. • Translate strategic objectives into actionable product plans, milestones and measurable outcomes. • Be part of the team driving end-to-end product development from discovery and validation through launch and post-release optimisation. • Own roadmap grooming, prioritization, backlog management and sprint planning activities across multiple initiatives. • Collaborate closely with Engineering and Design to deliver scalable, high-quality platform capabilities. • Contribute to the evolution of HighLevel’s communications infrastructure, including messaging, voice, number management, routing and usage tracking. • Define and improve billing workflows, usage metering, reconciliation processes and customer-facing billing experiences. • Partner with Finance and Revenue Operations to ensure billing accuracy, margin visibility and operational efficiency. • Support initiatives related to provider management, routing optimization, cost reduction and service reliability. • Develop and maintain pricing strategies across communication products and platform services. • Analyze usage patterns, customer segments, margins and competitive positioning to recommend pricing improvements. • Partner with Finance and Leadership to evaluate monetization opportunities and business cases for new products and features. • Define success metrics and monitor revenue, adoption, retention, and profitability performance. • Partner with Marketing, Sales, Customer Success and Enablement teams to develop and execute go-to-market strategies. • Own launch planning, product positioning inputs, packaging recommendations, and rollout strategies. • Create and maintain product documentation, launch materials and internal enablement resources. • Measure launch performance and drive continuous improvements based on customer feedback and business results. • Use customer feedback, usage analytics, experimentation, and market research to inform product decisions. • Define and track key KPIs related to adoption, engagement, revenue, billing accuracy, delivery performance, and customer satisfaction. • Investigate product performance, operational issues, and growth opportunities through data-driven analysis. • Conduct customer interviews and collaborate with stakeholders to identify unmet needs and validate solutions. • Drive alignment on priorities, dependencies, timelines and business objectives. • Help establish best practices for product management, planning, execution, and operational excellence.

🎯 Requirements

• 7+ years of Product Management experience in SaaS, platform, fintech, telecom, CPaaS or related technology environments. • Proven track record of shipping and scaling customer-facing and platform products from concept to launch. • Experience managing product roadmaps, prioritisation frameworks, and cross-functional delivery processes. • Strong understanding of product discovery, customer research, experimentation, and data-driven decision making. • Experience developing go-to-market plans and partnering with Marketing, Sales and Customer Success teams on successful product launches. • Demonstrated experience working on pricing, packaging, monetisation, or usage-based business models. • Ability to balance customer needs, technical constraints, and business objectives when making product decisions. • Strong analytical skills with experience leveraging SQL, BI tools, dashboards, or product analytics platforms. • Excellent written and verbal communication skills, with the ability to influence stakeholders at all levels. • Comfortable operating in fast-paced, highly collaborative environments with multiple concurrent initiatives. • Strong ownership mindset with a bias toward execution, accountability and measurable outcomes.

🏖️ Benefits

• Health insurance • Remote work options