Software Development Engineer III, CRM – Opportunities – AI

🕒 September 17

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 15%

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the full lifecycle of the Opportunities backend, translating business and customer needs into scalable, production-grade services • Design and evolve data models for pipelines, stages, deals, and associated entities • Build and scale APIs, event-driven workflows, and background jobs for high-volume writes, automations, and integrations • Address idempotency, eventual consistency, race conditions, hot tenants, and noisy-neighbor isolation • Improve performance and reliability of large pipelines through indexing, sharding, caching, and query optimization • Build AI-assisted Opportunities features using existing AI capabilities, including CRM context assembly, prompt and response contracts, caching, cost and latency budgets, graceful degradation, and output-quality measurement • Ship end-to-end UI changes in Vue when needed • Instrument systems with logs, metrics, traces, and SLOs • Drive incident response, postmortems, and engineering hygiene • Ship Opportunities features from idea to production • Build reliable services as workspaces scale from thousands to millions of deals • Make trade-offs between speed, quality, and maintainability • Raise standards for data correctness, API design, and operational excellence • Improve customer experience through iteration and instrumentation

🎯 Requirements

• 4+ years building and operating production backend systems at scale • Strong fundamentals in data modeling (SQL and NoSQL), API design, and distributed systems • Hands-on experience with Node.js or Go in production • Track record of owning services end-to-end — design, build, deploy, on-call • Comfort working independently in ambiguous problem spaces with high ownership • Solid grasp of scalability, performance, and reliability trade-offs • Experience building CRM, sales, pipeline, or workflow products preferred • Experience with multi-tenant SaaS at scale preferred • Familiarity with event streaming, queues, and async processing preferred • Exposure to MongoDB, Postgres, ElasticSearch, ClickHouse, or similar at non-trivial scale preferred • Experience shipping a customer-facing feature backed by an LLM or similar AI API preferred • Frontend fluency in Vue.js preferred • Strong product instincts and a portfolio or GitHub of shipped work preferred

🏖️ Benefits

• Remote-first organization • Opportunity to work with a global team across 10+ countries • High autonomy and ownership • Ability to build systems supporting millions of businesses worldwide

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