Bilingual Front Desk, Intake Virtual Medical Assistant

🔥 0 minutes ago

🇪🇸 Spain – Remote

💵 $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Answer and manage incoming patient and family calls professionally in English and Spanish • Respond to phone calls, voicemails, online forms, emails, and other clinic inquiries • Conduct initial telephone screenings and gather essential patient or parent information • Identify commercial insurance, Medicaid, self-pay, or nonprofit financial assistance arrangements • Explain intake processes and guide patients through forms, patient portal access, and supporting documentation • Perform initial financial eligibility screening according to clinic procedures • Identify incomplete intake, insurance, or financial requirements and explain required next steps • Coordinate complex insurance, authorization, or eligibility matters with the back-office team • Schedule and reschedule appointments after required intake paperwork and pre-appointment documentation are complete • Follow scheduling procedures based on patient type, provider availability, service, and payer arrangement • Coordinate with therapists, psychologists, interns, and administrative team members to maintain smooth patient flow • Review and prioritize outstanding voicemails, unread inquiry forms, and pending patient communications each workday • Follow up with prospective patients regarding incomplete forms, portal requirements, and enrollment steps • Assist less tech-savvy patients with electronic paperwork and patient portal navigation • Maintain follow-through until intake is completed or another disposition is documented • Route donations, registrations, clinical matters, and other out-of-scope requests to the appropriate team member • Maintain accurate patient, intake, eligibility, scheduling, and follow-up documentation in AdvancedMD • Communicate pending issues, completed tasks, and patient needs with remote clinical and administrative team members • Protect patient information and follow HIPAA, privacy, and clinic documentation requirements • Document and update front-office processes for intake, scheduling, voicemail management, patient communication, and inquiry handling • Identify recurring questions, bottlenecks, and process gaps and help convert solutions into repeatable Standard Operating Procedures

🎯 Requirements

• Fluent verbal and written communication in English and Spanish • Previous experience in healthcare, medical administration, patient intake, medical reception, or a similar healthcare support role • Strong professional phone communication and active listening skills • Ability to communicate compassionately with patients and families experiencing emotional or stressful situations • Strong organization, follow-up, and multitasking skills • Experience working with an EHR, patient portal, scheduling system, or comparable healthcare technology • High attention to detail when managing patient information and documentation • Ability to work independently while communicating proactively with a remote team • Strong understanding of patient confidentiality and HIPAA requirements • Reliable attendance and punctuality • Professional and secure work-from-home environment with a dedicated private workspace • Windows PC with approximately Intel i5 or higher, or Mac with M2 or higher • Stable internet connection of approximately 50 Mbps or higher • Reliable backup internet connection • Verified backup power source • Secondary monitor • Noise-canceling headset • Quiet working environment without disruptive background noise

🏖️ Benefits

• 3rd month performance review • Remote work arrangement • Backup internet connection and verified backup power source requirements to support reliable remote work