Medical Virtual Assistant, Patient Care Coordinator

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Answer incoming calls and respond to patient inquiries professionally • Schedule consultations, procedures, and follow-up appointments • Coordinate surgery schedules with operating rooms and hospitals • Confirm that patients complete the required pre-operative and post-operative visits • Explain general pricing, balances, and available payment arrangements confidently • Maintain a warm and reassuring approach when assisting patients • Process insurance prior authorizations • Complete and submit medical claim forms using CPT and ICD-10 codes provided in the patient notes • Follow up on outstanding claims, balances, and required documentation • Collect patient balances and document payment conversations accurately • Maintain organized and up-to-date patient records • Monitor and respond promptly to time-sensitive emails from hospitals, operating rooms, and post-operative patients • Identify urgent concerns and escalate them to the appropriate clinical team member • Assist with physician scribing and patient note management when needed • Protect patient confidentiality and follow established practice procedures

🎯 Requirements

• At least one year of Medical Assistant or Medical Virtual Assistant experience • Previous experience processing medical claims • Familiarity with insurance prior authorizations, CPT codes, and ICD-10 codes • Excellent spoken and written English that is clear and easily understood • Strong phone presence and confidence discussing payments and patient balances • Professional, polished, friendly, and composed communication style • Excellent organization, attention to detail, and follow-through • Ability to respond quickly to urgent surgical or post-operative concerns • Comfortable supporting a predominantly female cosmetic surgery patient population • Reliable internet connection, computer equipment, and distraction-free workspace