Virtual Medical Assistant – Administrative, Receptionist

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GoLean Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

👥 HR Tech

☁️ SaaS

Healthcare Insurance • HR Tech • SaaS

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Handle inbound phone calls via the VoIP system • Screen out distractions and routine inquiries • Monitor and triage incoming text messages and platform chats • Respond to basic questions, coordinate scheduling, and notify in-house team when an issue requires local escalation • Review and prioritize voicemails • Utilize project management software to track patient journeys • Input care plan details into the electronic medical records system • Pre-fill out reassessment forms using existing patient data • Verify new patient onboarding documentation • Consistently encourage and track completion of digital intake paperwork by patients • Follow up on patient cases by connecting with attorneys via phone or email • Monitor and log leads generated through SEO and external digital marketing platforms

🎯 Requirements

• Advanced, near-native English verbal and written communication skills with minimal accent • At least 1 year of experience supporting US-based medical or administrative clinics • Superior comprehension and active listening skills • Ability to remain completely calm, grounded, and solution-oriented if dealing with an emotional or urgent patient situation • Prior experience working within a chiropractic office or wellness facility (nice-to-have) • Familiarity with tracking legal or personal injury casework documentation (nice-to-have) • Experience with maximizing leads to scheduling an appointment (nice-to-have)