Virtual Medical Assistant – Administrative, Receptionist

🕒 July 27

🇵🇭 Philippines – Remote

💵 $6 / hour

⏱ Part Time

🟢 Junior

📋 Administrative Assistant

🚫👨‍🎓 No degree required

👻 Ghost score 20%

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Logo of GoLean Health

GoLean Health

1 - 10 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

GoLean Health is a company that specializes in providing remote medical assistants and virtual receptionists to healthcare practices. They focus on helping doctors, dentists, veterinarians, chiropractors, and optometrists by connecting them with reliable virtual staff who are HIPAA-trained and skilled in various administrative tasks. By hiring virtual assistants from GoLean, healthcare providers can streamline their operations, improve patient communication, and scale their practices at a reduced cost.

📋 Description

• Handle inbound phone calls via the VoIP system. • Screen out distractions and routine inquiries. • Monitor and triage incoming text messages and platform chats. • Review and prioritize voicemails. • Utilize project management software to track patient journeys. • Input care plan details into the electronic medical records system. • Pre-fill out reassessment forms using existing patient data. • Follow up on patient cases with attorneys. • Monitor and log leads generated through SEO and external marketing platforms.

🎯 Requirements

• Advanced, near-native English verbal and written communication skills with minimal accent for clear phone reception. • At least 1 year of experience supporting US-based medical or administrative clinics. • Superior comprehension and active listening skills. • Ability to remain completely calm, grounded, and solution-oriented if dealing with an emotional or urgent patient situation. • Prior experience working within a chiropractic office or wellness facility. • Familiarity with tracking legal or personal injury casework. • Experience with maximizing leads to scheduling an appointment.

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