Support Analyst

Job not on LinkedIn

🕒 May 1

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

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Moder

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

🏦 Banking

💸 Finance

☁️ SaaS

Banking • Finance • SaaS

Moder is a digital-first consulting and third-party mortgage services provider (Moder Solutions, LLC) that helps mortgage, banking and insurance organizations modernize operations, automate processes, and improve customer experiences. The company combines mortgage automation tools, digital transformation services, compliance-aware operating models, and global delivery talent to streamline origination, servicing and broader financial operations. Moder is NMLS-registered (Moder Solutions, LLC — NMLS ID 1186374) and operates as a non-lending, non-broker third-party service provider.

📋 Description

• The Support Analyst is responsible for collecting, analyzing, and interpreting data to support informed business decisions and ensure compliance with regulatory requirements • Focuses on validating auction data for onboarded properties through detailed comparison analysis, with an emphasis on accuracy across closing, title, and contractual documentation • Perform detailed comparison analysis to validate auction data for onboarded properties in compliance with regulatory standards • Review and analyze closing documents, title documents, deeds, legal descriptions, purchase agreements, and HUD statements to extract and verify required data • Identify missing or inaccurate documentation and take appropriate action to obtain or correct information • Validate contractual documents and coordinate submission for signatures to appropriate parties • Utilize internal and external systems including Salesforce, Auction.com, Freddie Mac Mailbox, and SFTP shared folders to verify document accuracy • Manage high-volume workflow to clear assigned loans within established SLAs (2-hour turnaround time) • Prioritize competing tasks effectively while maintaining high accuracy and quality standards • Collaborate with team leaders to clear priority queues and meet client KPIs • Provide excellent client service and maintain clear communication with all stakeholders • Identify process improvement opportunities and contribute to initiatives that enhance team efficiency and analytical capabilities • Performs other related duties as assigned

🎯 Requirements

• High school diploma required; college degree preferred • Minimum 2 years of experience in US Mortgage or related industry • Proven experience in an analyst or similar role • Strong analytical and problem-solving skills • Exceptional attention to detail and accuracy • Effective time management and organizational skills • Ability to manage multiple priorities under tight deadlines • Strong written and verbal communication skills • Ability to work independently and collaboratively in a team environment • High level of accountability and follow-through • Strong understanding of title review, buyer contracts, and closing documents (HUD) • Familiarity with systems such as Salesforce, Auction.com, Freddie Mac Mailbox, and SFTP platforms is a plus

🏖️ Benefits

• Support business needs through flexibility in work hours and occasional overtime • Maintain regular and punctual attendance