Implementation Analyst

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🔥 13 minutes ago

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Goo Resultados

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🤝 B2B

🛍️ eCommerce

B2B • eCommerce

Goo Resultados is a Brazilian digital marketing agency specializing in inbound and performance marketing. The firm is an RD Station Diamond partner and offers services including content marketing, SEO (including for e-commerce), paid advertising (Google Ads, Facebook), RD Station implementation and training, CRM and sales automation, WhatsApp chatbots, AI-driven sales tools, and WordPress site and landing page development. With over a decade of experience, Goo Resultados focuses on generating leads and increasing conversions for clients across sectors, with notable expertise in e-commerce performance and marketing automation.

📋 Description

• Perform onboarding of new clients by diagnosing their business, defining the company’s initial objective, and designing initial strategies using the RD Station Marketing and/or RD Station CRM platforms, explaining key concepts of Digital Marketing, Inbound Marketing, and Sales through adaptive communication; • Empower clients by periodically monitoring their use of the platform during the implementation phase to maximize results; • Ensure customer satisfaction by acting as a bridge between the client’s and the agency’s teams, including sales and support, to resolve issues and ensure successful implementation; • Assist clients with tool setup, conducting meetings in an adaptive manner aligned with their needs and expectations; • Manage multiple implementation projects simultaneously, organize client scheduling, and overcome objections in challenging scenarios.

🎯 Requirements

• Previous experience in the customer success journey, with mandatory experience in Implementation/Onboarding; • Knowledge of digital marketing (inbound marketing, lead qualification, personas, buyer’s journey, email marketing automation); • Experience with RD Station Marketing (RDSM) and RD Station CRM; • Genuine interest in helping our clients, with empathetic listening, didactic teaching skills, and resilience in problem solving; • Communication skills (adaptive communication, didactic/clear teaching); • Knowledge of LLMs and practical proficiency relevant to the role (use of ChatGPT alone does not satisfy this requirement).

🏖️ Benefits

• Expense allowance • Home office allowance • Meal allowance • Dental assistance • TotalPass