Customer Support Specialist, German and English Speaking

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🕒 May 4

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

📡 Telecommunications

🏢 Enterprise

💰 Seed Round on 2013-11

SaaS • Telecommunications • Enterprise

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Acting as 1st line support to customers by responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages • Initiating test scenarios or remote sessions with customers as needed in German and English • Taking ownership of user problems and being proactive when dealing with user issues • Documenting customer inquiries and issues in Salesforce • Gathering information from customers and systems to investigate issues with the help of next-level support • Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience

🎯 Requirements

• Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in German and in English, and the ability to explain complex concepts in a clear and simple manner to all customers • Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware) • Having a strong emphasis on troubleshooting and analytical skills, as well as the ability to prioritize tasks, and the ability to learn new technologies • Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively • Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.

🏖️ Benefits

• Full remote work option within Hungary • Comprehensive health benefits, life and disability insurance • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days • Tuition and reading reimbursement programs to support your continuous learning and professional growth • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact • Gym reimbursement programs to encourage your physical well-being • GoTo performance bonus program to celebrate your impact and contributions • Monthly remote work stipend to support your home office expenses