L3 Technical Support Engineer

🕒 September 14

🇪🇬 Egypt – Remote

💵 $1.1k - $1.3k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CME

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

CME is a multinational technology consulting firm that specializes in driving digital transformation for businesses worldwide. With expertise in areas such as staff augmentation, software development, artificial intelligence, and the Internet of Things, CME delivers tailored, end-to-end technology solutions that enable clients to improve operational excellence and customer engagement. Their impressive track record includes partnerships with Fortune 500 companies and successful execution of over 250 innovative projects, making them a trusted partner in the technology consulting space.

📋 Description

• Provide L2/L3 remote support for field checkout escalations and deliver structured escalation pathways • Support field technicians by diagnosing and resolving complex technical issues • Perform in-depth root cause analysis by analyzing network traffic, system behaviors, application performance, and system logs • Troubleshoot multi-layered issues involving networking, operating systems, applications, and infrastructure components • Create, maintain, and improve technical documentation, operational playbooks, troubleshooting guides, and knowledge base articles • Manage incidents throughout their lifecycle, including documentation, communication, escalation, and resolution • Balance hands-on technical support with administrative and operational responsibilities • Use scripting and database knowledge to query data, analyze logs, automate repetitive tasks, and optimize troubleshooting • Collaborate with cross-functional teams to identify recurring issues and implement preventative solutions • Contribute to continuous service improvement through process optimization and knowledge sharing

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field • 4-5 years of experience in Technical Support, Infrastructure Support, Systems Administration, Network Operations, or a related technical role • Solid networking troubleshooting skills with hands-on experience in TCP/IP, DNS, routing, firewalls, and network diagnostics • Strong experience in incident management, troubleshooting methodologies, and root cause analysis • Functional proficiency in Linux shell environments and command-line troubleshooting • Experience utilizing APIs through tools such as cURL, Postman, or script-based integrations • Ability to analyze system logs and troubleshoot issues across multiple technology layers • Experience creating and maintaining technical documentation and knowledge management resources • Familiarity with AWS cloud environments and infrastructure monitoring tools is considered a strong advantage • Practical knowledge of MySQL for querying data, log tracing, and system state verification • Basic proficiency in Python scripting for automation, log parsing, and operational efficiency improvements • Passion for hardware, electronics, IoT projects, Raspberry Pi, Arduino, or similar technologies is considered a plus • Strong analytical and problem-solving skills with the ability to work independently and make informed technical decisions • Ability to rapidly switch context between technical troubleshooting and clear communication with both technical and non-technical stakeholders • Strong collaboration skills and a team-oriented mindset • Excellent English communication skills

🏖️ Benefits

• Class A Medical Insurance • Reimbursement of courses/certifications