VIP Travel Specialist – VIP Service

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VOLL

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🚗 Transport

💰 Seed Round on 2020-06

B2B • Transport • Travel

VOLL is one of the largest corporate travel agencies in Latin America, offering an all-in-one app dedicated to travel management, corporate mobility, and expense management. With proprietary technology, VOLL provides a seamless experience for business travelers and travel managers, focusing on efficiency and cost reduction. The platform enables companies to manage every aspect of corporate travel, including integrated payment solutions and comprehensive reporting tools, ensuring compliance with travel policies and maximizing savings.

📋 Description

• Manage relationships with very high-level executives — such as board members, CEOs and C-level executives — acting as their exclusive point of contact. • Facilitate the work of their assistants and executive secretaries by providing proactive, agile and accurate support that anticipates needs and simplifies decision-making. • Adopt a consultative approach at every stage of the journey: from understanding the need to finalizing the trip, guiding the process with smooth execution and attention to the smallest details. • Provide comprehensive, continuous support, ensuring presence and responsiveness for any need or unforeseen event throughout the journey. • Rigorously validate all contracted services — including flights, accommodations, transfers, experiences and charters — ensuring each item is confirmed according to the client's preferences, timing and profile. • Actively monitor the travel environment, considering weather, local events, risks and instabilities, and prepare contingency plans that ensure the executive's calm and safety. • Manage the executive's leisure itinerary and that of their companions when applicable, providing personalized suggestions for restaurants, gastronomic experiences, cultural programs and wellness activities, always respecting the client's style and interests. • Approach every detail of the journey with sensitivity and care, ensuring comfort, safety, smoothness and sophistication at every touchpoint. • Ensure personalized experiences delivered with excellence, attending to complimentary amenities and gestures that suit the client's moment, considering special dates, personal style and relationship history. • Cultivate close relationships with strategic suppliers, nationally and internationally — such as hotel chains, airlines, executive transport companies and airport support partners — negotiating special terms, anticipating needs and ensuring premium-standard deliveries. • Conduct post-trip follow-up with an elegant, consultative manner, thanking clients, gathering feedback and adjusting future service based on real learnings. • Keep the client's profile up to date with relevant information, such as sensory and dietary preferences, scheduling habits, travel style and behavior during trips. • Be a benchmark for delivering discreet, strategic and sophisticated service, ensuring the executive’s journey is flawless and effortless from start to finish.

🎯 Requirements

• Bachelor's degree completed (preferably in Tourism, Hospitality, Public Relations, Business Administration or Communications). • Advanced English (essential for working with international travel, global suppliers and serving bilingual executives). • Postgraduate degree or specialization will be considered a plus. • Excellent verbal and written communication, with the ability to conduct conversations clearly, elegantly and strategically with different client profiles. • Ability to mediate, active listening and confidence in handling delicate situations or unforeseen events. • Analytical profile, with confident decision-making and a strong sense of priorities. • Organized, responsible and extremely detail-oriented.

🏖️ Benefits

• Meal/food allowance on Flash card; • Sulamérica medical and dental plan; • Total Pass; • Home office allowance on Flash card; • Mental health support (VOLL Care); • Education assistance through VOLL Education; • Group life insurance; • 6-month maternity leave; • 30-day paternity leave (Our parental leave policy equally applies to same-sex couples). • Day off.