Senior Partner Development Program Manager

Job not on LinkedIn

🔥 36 minutes ago

🇺🇸 United States – Remote

💵 $160k - $195k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Grafana Labs

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Enterprise • SaaS • Artificial Intelligence

Grafana Labs is a company that specializes in open-source observability technologies and solutions. It offers a comprehensive suite of tools for logging, metrics, tracing, and profile management with products like Grafana, Loki, Tempo, and Mimir. Their offerings are designed to help businesses visualize, monitor, and alert on data from various sources, providing capabilities such as anomaly detection, root cause analysis, and service level objective management using AI/ML insights. Grafana Labs provides both cloud-based and self-managed solutions, ideal for infrastructure, application, and frontend observability. Additionally, their platform supports integration with various data sources like Prometheus and OpenTelemetry, making them a key player in the observability and infrastructure monitoring space.

📋 Description

• Manage the full lifecycle of our partner’s journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified. • Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach • Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties’ obligations are met. • Create and define the processes to ensure operational success of agreements with royalty or revenue share components. • Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers. • Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics. • Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program. • Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams. • Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams. • Create, implement, and run programs to scale our partner ecosystem.

🎯 Requirements

• 5+ years of experience managing a portfolio of customers / partners, developing and driving strategies to maximize retention • Must be comfortable operating at scale and supporting partners through a 1:many engagement style. • Experience building agentic systems focused on automating processes and scale • Experience helping partners and customers navigate marketplaces and associated transactions • You enjoy working cross functionally and building / optimizing operational processes • Analytical by nature with a knack for solving real-world business challenges and the capability of identifying areas of opportunity and creativity to provide relevant solutions • Detail oriented with exceptional organizational skills and ability to multitask to manage multiple processes, programs, procedures. • High integrity, ownership, curiosity, and a continuous improvement mindset with the ability to thrive independently in a high-velocity, highly dynamic work environment with tight deadlines.

🏖️ Benefits

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. • Transparent Communication – Expect open decision-making and regular company-wide updates. • Innovation-Driven – Autonomy and support to ship great work and try new things. • Open Source Roots – Built on community-driven values that shape how we work. • Empowered Teams – High trust, low ego culture that values outcomes over optics. • Career Growth Pathways – Defined opportunities to grow and develop your career. • Approachable Leadership – Transparent execs who are involved, visible, and human. • Passionate People – Join a team of smart, supportive folks who care deeply about what they do. • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. • Balance is Key - We operate a global annual leave policy of 30 days per annum.