Senior Applications Administrator

🕒 April 29

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The Recording Academy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1957

📱 Media

🤝 Non-profit

🌍 Social Impact

Media • Non-profit • Social Impact

The Recording Academy is an organization that is best known for its role in the music industry as the presenter of the annual Grammy Awards, which are recognized as one of the highest honors in music. The academy is involved in various aspects of the music industry including advocacy for artists' rights, diversity and inclusion efforts, and education about music's history and significance. It supports music creators through initiatives like MusiCares, a charity providing critical health and welfare services. The academy also oversees the Grammy Museum, dedicated to exploring the history and impact of music.

📋 Description

• Administer and support a portfolio of SaaS applications. • Manage user access, roles, permissions, and license allocation. • Act as the primary IT point of contact for supported applications. • Troubleshoot application issues and coordinate resolution with vendors. • Partner with business stakeholders to gather requirements and improve tool adoption. • Administer generative AI applications. • Quickly learn new technologies as needed. • Maintain documentation, standards, and best practices for application administration. • Support renewals, compliance, and vendor relationship management. • Monitor system performance, efficiency, and use. • Monitor tickets and respond to daily support requests and resolve issues. • Design job system job aids and develop user training.

🎯 Requirements

• Bachelor’s degree in computer science, information technology, or related field • 5+ years of experience administering enterprise and/or business SaaS applications in a mid to large enterprise IT environment • Hands-on experience managing user access, roles, permissions, and licensing across multiple platforms • Experience administering tools such as Canto, Swoogo, Airtable, Slack or similar platforms • Previous DAM experience a plus • Experience with vendor management, renewals, and license optimization • Experience utilizing generative AI with applications for developing automations • Basic understanding of integrations, SSO, and identity management (e.g., SAML, Okta, Azure AD) • Strong troubleshooting skills with the ability to diagnose application issues and coordinate resolution with vendors • Experience working directly with business stakeholders to gather requirements and support application needs • Familiarity with SaaS security concepts, access controls, and compliance best practices • Strong documentation and organizational skills, with the ability to manage multiple applications simultaneously • Application implementation experience preferred • Excellent communication skills and attention to detail with the ability to translate technical concepts for non-technical users • Willingness and availability for some travel as needed for periodic team meetings.

🏖️ Benefits

• medical coverage • dental coverage • vision coverage • 401k match • generous paid time off