Senior Tech Support Representative

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Serve as the first point of contact for customer requests received by email and chat • Handle all requests independently and efficiently • Escalate technical issues and bugs to the technical team • Liaise with the development team to resolve customer concerns • Proactively and continuously update customers and staff in Australia, Canada, the United States, and the United Kingdom on ongoing or unresolved issues • Develop an in-depth understanding of the EngagementHQ platform • Build customer trust through empathy, anticipating needs, and responding quickly • Collaborate closely with the development team • Collaborate with the product team • Report directly to the Support Manager in India

🎯 Requirements

• Excellent oral and written communication skills • French fluency in speaking and writing at C1 level • Reliable home Internet connection • Home workspace meeting occupational health and safety standards • Flexibility to work different shifts • Availability for night work according to the Canadian schedule after initial training of up to six months • Ability to work 80 hours per fortnight • Ability to preserve the confidentiality, integrity, and availability of Granicus information assets • Ability to ensure employee and customer data privacy and complete required privacy training • No degree requirement stated

🏖️ Benefits

• Employee Resource Groups to encourage diverse voices • Coffee with Mark sessions with the CEO • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more • Special guests discussing issues affecting employees • Remote work arrangement • Globally distributed workforce and remote-first culture