Customer Success Account Manager

🕒 May 26

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Green Cabbage Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Green Cabbage Inc. is a procurement intelligence and SaaS platform provider that helps enterprises turn procurement into a strategic advantage. Their OneWorkspace product centralizes real-time market data, commercial and supplier intelligence, renewal management, and invoice automation to deliver pricing insights, negotiation strategies, and contract optimization. The company pairs its software with expert analysts, training programs, events, and managed services to drive measurable cost savings, faster decision-making, and enterprise-grade compliance (SAML, MFA, SOC II).

📋 Description

• Own and elevate the end-to-end client journey • Manage a portfolio of existing customers • Ensure clients receive consistent, high-impact service • Work cross-functionally to align internal teams around client success • Continuously improve how we deliver value • Engage with customers, including senior leadership and mid-level stakeholders • Map, analyze, and optimize the entire client experience lifecycle • Act as the voice of the client, championing their needs and pain points • Monitor customer activities to understand usage • Collaborate with Sales, Product, and Operations for seamless onboarding • Identify friction points and design solutions • Participate in executive business reviews, client summits, and account planning sessions • Follow standardized playbooks, templates, and messaging for consistency

🎯 Requirements

• 3+ years in client experience, customer success, or account management roles • Prior procurement category management experience a plus • Proven track record of improving client retention, satisfaction, and operational efficiency • Analytical mindset and inclination for KPI’s • Excellent interpersonal and communication abilities (verbal and writing) • Experience in B2B SaaS, technology services, or market intelligence preferred • Experience working for large enterprise SaaS companies like Oracle, SAP, Microsoft preferred • Passion for client-centricity and continuous improvement • Strong verbal and written English skills are a must • Native language skills in Mandarin, Cantonese, Bahasa preferred • Languages skills in Thai, Vietnamese, helpful • Singaporean Nationality or PR required – No employment visa support will be provided

🏖️ Benefits

• Client onsite time expected 1-2 days/week • The team hours are 8:30am-5:30pm • Flex earlier or later in the day for calls with Australia (2 hrs ahead) and HQ on the US East Coast (12 hrs behind)