Fincrime Lead – Customer Onboarding

November 3

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Griffin

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Banking • Fintech • API

Griffin is a UK-authorised bank and Banking-as-a-Service (BaaS) platform that enables businesses to embed bank accounts, payments, safeguarding/client-money accounts, savings, and KYC/Verify functionality into their products via a purpose-built REST API and developer sandbox. The company combines regulated banking infrastructure with API-driven developer tools to support fintechs and businesses building payments, payroll, proptech, wealthtech and other financial products, while operating under PRA and FCA oversight.

51 - 200 employees

🏦 Banking

💳 Fintech

🔌 API

📋 Description

• Leading the team that helps new customers get started, making sure they onboard and pass verification checks quickly, while following Griffin's rules to prevent financial crime • Owning our Customer Risk Assessments from start to finish, ensuring we capture, analyse and manage risks • Working with our commercial and customer success teams, driving onboarding velocity, reporting progress and streamlining the customer experience • Proven ability to implement thoughtful automation, improve efficiency and reduce onboarding times, without compromising quality • Ensuring compliance with our regulatory reporting schedule and the production of accurate materials to meet those obligations • Embracing your explorer spirit, you will challenge the way we do business today and help to implement genuine improvements to our operations

🎯 Requirements

• Demonstrable experience in onboarding operations in a bank or other regulated financial organisation • A working knowledge of platform banking is highly desirable • Strong communicator (written and verbal) who manages customer expectations clearly and with a sense if urgency to get things done • Empathy, a strong desire to ensure genuine, compassionate support for our customers • Good judgement, you strike a good balance between experimentation and tried-and-tested solutions • A high degree of comfort adopting new software tools for document drafting, collaboration and communication. • A love of writing, we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability

🏖️ Benefits

• 25 days off a year + winter break(we close in between Christmas and New Year) + bank holidays • Remote-first flexibility - work from anywhere in the UK • WFA - Everyone gets up to 20 ‘work from abroad’ days a year • Support with home office setup • Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP) • 1:1 coaching and therapy through Oliva • Auto-enrolment into company pension scheme with Penfold • Enhanced parental leave with up to 6 months at full pay • Private medical insurance and life insurance (provided by Vitality and AIG respectively)