Bilingual Client Care Agent

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Groupe vétérinaire Daubigny

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Groupe vétérinaire Daubigny is a Quebec-based veterinary group that operates and supports a network of veterinary clinics and hospitals. The organisation provides administrative and operational management services so veterinarians can focus on clinical care, while also offering career opportunities for veterinarians, veterinary technicians and support staff, student programs and community involvement. It recruits clinics/owners to join the group, offering business-scale support while allowing medical autonomy. The group also runs an academy and publishes press and events information from its headquarters in Québec City.

📋 Description

• Manage large amounts of inbound and outbound calls in a timely manner. • Follow communication scripts to meet call volume, service level and booking targets. • Identify client needs ensure smooth client experience. • Problem solving client concerns in a respective and helpful manner. • Build relationships and engage clients by providing excellent customer service and ensuring all questions and confirmations are handled appropriately. • CCA effectively communicates with all team members • Strong phone and verbal communication skills along with active listening • Client focused and adaptability to different personability types • Understands the principles of proper medical record keeping and upholds the necessary standard • Deals tactfully and respectfully with all difficult situations that arise • Always maintains patient confidentiality • Show respect, empathy, and kindness to all clients, and colleagues

🎯 Requirements

• High school diploma is required • Ability to communicate effectively in French and English will be an asset. • Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required. • Excellent verbal and written communication skills is a must. • Prior knowledge of medical terminology and good understanding of PMS, (preferably VetUp). • Individuals must be able to work effectively without supervision • Strong problem-solving capability and ability to manage time effectively • Ability to connect with people in a genuine, friendly and compassionate manner.