Virtual Assistant – Customer Service, Operations

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🕒 September 16, 2025

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GrowBeyond

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

GrowBeyond is a UK-focused offshore hiring partner that helps SMEs build dedicated remote teams in the Philippines. They source, vet, and onboard full-time, English-speaking professionals across admin, marketing, creative, operations, and specialist roles, offering tiered recruitment packages, a one-time onboarding pack, and an ongoing Talent Success subscription for HR support. GrowBeyond emphasizes cost savings (typically ~75% vs UK hires), legal compliance, a 30-day replacement guarantee, and that endorsed hires work directly for the client rather than being hosted or managed by the company.

📋 Description

• Respond to customer enquiries via email/chat/WhatsApp in clear, professional English • Triage requests, gather the right details, and route to the correct team member • Track open queries and follow through until resolution (no dropped threads) • Handle scheduling and client reminders (calls, deadlines, document requests) • Maintain a friendly, calm tone — especially with frustrated clients • Maintain CRM hygiene (update contacts, tags, pipeline stages, notes, next steps) • Support workflow coordination: task tracking, follow-ups, and deadline reminders • Organise shared inboxes and create “inbox zero” systems (labels, templates, rules) • Prepare simple reports/updates (e.g., weekly support summary, response times, issues) • Document processes (SOPs) as you go to improve consistency • Assist with admin tasks like booking calls, updating trackers, and basic data entry

🎯 Requirements

• Strong customer service background (handling customer queries, follow-ups, resolution) • Strong operations/VA background (trackers, admin systems, workflow coordination) • Fluent English (written and spoken) with a professional tone • Highly organised: you track details, deadlines, and follow-ups without being chased • Calm under pressure, solution-oriented, and confident communicating with clients • Discreet and trustworthy (you’ll handle sensitive client info)

🏖️ Benefits

• Competitive salary • Guaranteed 100% On-Time Salary Payments