Grubhub
1001 - 5000 employees
🏪 Marketplace
🛍️ eCommerce
👥 B2C
💰 Post-IPO Equity - Grubhub on 2022-07
Marketplace • eCommerce • B2C
Grubhub is an online food-ordering and delivery marketplace that connects hungry diners with a large network of restaurants and delivery drivers across the U. S. Part of Wonder, the company operates consumer-facing platforms and subscription services (Grubhub+) that streamline ordering, delivery, and restaurant partnerships, while using technology and logistics to support merchants, drivers, and customers.
Manager, Corporate Accounts Onboarding
🕒 March 18
🌽 Illinois, New York – Remote
💵 $88k - $110k / year
⏰ Full Time
🟠 Senior
🔴 Lead
👔 Manager
🦅 H1B Visa Sponsor
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Grubhub
1001 - 5000 employees
🏪 Marketplace
🛍️ eCommerce
👥 B2C
💰 Post-IPO Equity - Grubhub on 2022-07
Marketplace • eCommerce • B2C
Grubhub is an online food-ordering and delivery marketplace that connects hungry diners with a large network of restaurants and delivery drivers across the U. S. Part of Wonder, the company operates consumer-facing platforms and subscription services (Grubhub+) that streamline ordering, delivery, and restaurant partnerships, while using technology and logistics to support merchants, drivers, and customers.
📋 Description
• Own the reduction of 'Time to First Order.' • Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). • Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. • Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. • Design and implement strategies to embed expansion goals into the onboarding phase. • Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models.
🎯 Requirements
• 8+ years of professional experience in B2B tech Onboarding or Implementation roles • Team Lead or People Leadership experience • Experience building from 0 to 1 without a proven playbook • Strong commercial acumen with the ability to recognize and unlock incremental client spend • Passion for talking with customers to resolve their problems • Passion to partner with Sales and cross-functional teams to optimize the client journey • Comfort navigating high stress situations and experiencing de-escalating client complaints • Strong organizational skills and attention to detail • Requires technical competence and an aptitude for learning new systems • Proficiency with Salesforce, Churnzero, and Pendo is a plus
🏖️ Benefits
• competitive salary package including equity and 401K • multiple medical, dental, and vision plans to meet all of our employees' needs • many benefits and perks that are not listed
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