Market Launch Operations Lead

🕒 April 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $107k - $123k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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Grubhub

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🛍️ eCommerce

👥 B2C

💰 Post-IPO Equity - Grubhub on 2022-07

Marketplace • eCommerce • B2C

Grubhub is an online food-ordering and delivery marketplace that connects hungry diners with a large network of restaurants and delivery drivers across the U. S. Part of Wonder, the company operates consumer-facing platforms and subscription services (Grubhub+) that streamline ordering, delivery, and restaurant partnerships, while using technology and logistics to support merchants, drivers, and customers.

📋 Description

• develop and continuously refine Wonder’s NRO strategy to align with company growth objectives and customer experience standards • partner with cross-functional teams, including operations, training, supply chain, marketing, and development, to ensure flawless execution of new store openings • own and manage NRO timelines, budgets, and key milestones to guarantee on-time, on-budget openings • identify and proactively mitigate potential risks and operational challenges before and during openings • enhance NRO playbooks and best practices to drive operational efficiency, consistency, and scalability • build, develop, and mentor a high-performing NRO team that embodies Wonder’s customer-first mindset • establish training programs for NRO managers and trainers to ensure operational excellence at every stage • partner with regional and site leadership to recruit and onboard top talent for new store openings • provide coaching and ongoing support to field operations teams to ensure long-term success post-launch • oversee supply chain and logistics planning to ensure timely delivery of equipment, ingredients, and uniforms • coordinate with site leadership to prepare for and execute seamless store set-up and launch activities • implement quality control measures to maintain consistency and adherence to Wonder’s high standards • analyze post-opening performance metrics and provide strategic recommendations for continuous improvement • develop and execute best-in-class training programs for new team members to deliver exceptional service and food quality • ensure all training initiatives align with Wonder’s brand standards and operational requirements • provide ongoing post-launch support, monitoring KPIs, and working with leadership to optimize performance • gather insights from newly opened locations to refine future training and onboarding processes • oversee pre-opening budgets and ensure financial targets are met without compromising quality • monitor NRO-related expenses and identify cost-saving opportunities • provide leadership with regular financial and operational reports on new store openings • implement corrective action plans for underperforming stores to drive guest satisfaction, improve efficiency, and increase revenue

🎯 Requirements

• 7+ years of experience in restaurant, food service, or hospitality operations • at least 3+ years leading new store openings or multi-unit expansions • proven ability to develop and execute large-scale operational plans in a high-growth environment • strong project management skills with the ability to oversee multiple openings simultaneously • in-depth understanding of restaurant operations, food safety regulations, and customer service excellence • strong financial acumen with experience managing budgets and optimizing costs • excellent communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders • willingness to travel extensively (50-70%) to oversee new store openings in multiple regions

🏖️ Benefits

• competitive salary package including equity and 401K • multiple medical, dental, and vision plans to meet all of our employees' needs • many benefits and perks that are not listed