Customer Support Representative

Job not on LinkedIn

🔥 24 minutes ago

🇬🇷 Greece – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GRÜN smiles

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

GRÜN smiles is an outsourcing service provider and development center based in Thessaloniki, Greece and a subsidiary of the German GRÜN IT Group. It offers multilingual customer service and call-center support (German, English, French) as well as nearshore software development and staffed development teams for technologies such as C#, Java, PHP, C and React. GRÜN smiles positions itself as a B2B partner delivering flexible, individualized outsourcing solutions to reduce costs while maintaining service quality for startups and established companies.

📋 Description

• Provide first-level support to customers of a modern energy provider • Offer friendly, reliable, and clear assistance with green electricity, tariffs, contract questions, appointments, and general service topics • Handle customer calls based on appointments scheduled in advance • Process written inquiries via email • Deliver structured, service-oriented customer support exclusively at the first level • Help customers navigate the modern energy landscape

🎯 Requirements

• Native-level German language skills • Enjoy providing customer support by phone and communicating professionally • Service-oriented, friendly, and patient approach to work • Ability to understand, categorize, and resolve customer inquiries in a clear and solution-oriented manner • Interest in energy, sustainability, and digital services • Confident written communication skills, particularly in email support • Reliable, organized, and responsible when handling customer data • Initial experience in customer support, call center operations, customer service, or the energy industry is an advantage but not required • Start date: mid-November or early December

🏖️ Benefits

• Regular working hours from Monday to Friday • First-level support role for a modern energy provider • Primarily scheduled calls, as customers book appointments in advance • Varied responsibilities combining telephone support and email support • Work in a forward-looking environment focused on green electricity, sustainability, and digital energy solutions • Meaningful work connected to the energy transition • Clear service processes and structured customer inquiries • German-language customer communication • Opportunity to provide competent support to customers with important questions about their energy contracts

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